Terminal Leader

Terminal Leader
ELLENWOOD, GA
Monday through Friday, 7:00 am to 5:00 pm
Position open to remote:  No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Vacation, Sick, & Personal Time
• Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision

This Director level position will lead P&L and all headcount for an assigned terminal. Oversee all activities tied to ensure assigned terminal operates efficiently and at optimal capacity for all the company’s Lines of Business and customers tied to the assigned terminal. Ensures that the highest quality of customer service is provided at the assigned terminal location. Ensures appropriate support and staffing at each terminal.

• Provide day-to-day leadership to ensure a high performance, driver centric-oriented work environment that supports identifying and implementing new and creative ideas that enhance profitability/operating ratio results.
• Responsible for a breadth of all driver-facing functions related to a diverse set of stakeholders with varied, and possibly conflicting, wants/needs.
• Execute short and long-range planning to achieve goals and objectives.
• Builds, develops, and manages a leadership team to meet business goals and objectives.
• Monitor employee and Driver performance through KPI and soft-skill management.
• Enhance employee performance through coaching, mentoring, and documentation.
• Partner with other groups/functions such as HR, Safety, Orientation, Maintenance/XRA to ensure optimal solutions for all stakeholders - internal and external.
• Collaborate with recruiting and driver development to ensure hiring needs are met.
• Coordinate with stakeholders and other departments, including Building Maintenance, on service center projects that may include, but not limited to: site construction, maintenance, relocation, or signage.
• Manage Operations Specialists whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers.
• Look to continuously improve all areas of Operations while communicating new procedures/policies.
• Establish standards for measurement and accountability at the Terminal level that will create both a positive competitiveness between fleet operations.
• Attend and participate in weekly conference calls with all Terminal Managers and the Director, and be prepared to present updates on operations, KPI’s, Trends, and culture around drivers, OT service to our customers.
• Provide continuous feedback to leaders regarding revenue per truck, driver safety, employee retention and utilization of equipment.
• Promote a company goal-oriented culture within the facility and personnel.
• Instill a culture of superior service that extends to the US Xpress customer base within the Terminal facilities and personnel.
• Ensure the terminal is well maintained and is safe, clean, and appealing to drivers and customers.
• Promote teamwork and team building for quality customer service; each manager will be aligned with the appropriate Regional Customer Service Manager and Load Planning Manager.
• Promote teamwork and team building to support company goals, each manager will be aligned with the appropriate OTR Fleet Operations Director.
• Identify Opportunities for improvement, develop and implement cost-effective solutions based on ROI such as improve dispatch MPG.
• Develop and maintain an effective yard management system.
• Ensure compliance with state and federal regulations in all areas.
• Ensure an emphasis on continual improvement and proactively work to assist others in achieving the organizations objectives.
  
  

What We’re Looking For:

Education

• Bachelor’s degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

• Minimum 7 years in Operations including Customer Service, Fleet Management, or Load Planning required
• Minimum 5 years’ general leadership experience required
• Bilingual(English/Spanish) preferred
• Knowledge of DOT hours of service and how they apply to a Driver
• XPM / Qtops (AS400)

Skills/Certifications

• Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services
• Public Safety & Security knowledge helpful
• Knowledge of business and management principles involved in strategic planning, P&L management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of electronic equipment, and computer hardware and software, including applications
• Must be able to effectively transfer knowledge to others.
• Active Listening
• Complex Problem Solving
• Time Management
• Active Learning
• Oral comprehension & expression
• Problem Sensitivity
• Deductive and inductive reasoning
• Ability to be a self-starter
• Ability to work in stressful situations
• Experience in a deadline-driven environment preferred
• Must understand financial reports
• Must be able to effectively utilize accessible data for effective decision making and problem resolution.

Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
PLACE EDUCATION, EXPERIENCE, AND SKILLS HERE.

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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Salary : $71,000 - $89,900