What are the responsibilities and job description for the Valet Clerk position at U Street Parking?
Job Summary:The Valet Clerk plays a crucial role in providing exceptional customer service and ensuring the efficient operation of the valet parking services. This position involves managing vehicle logistics, coordinating with valet attendants, and delivering a positive experience for patrons.
Responsibilities:
Customer Service:
- Greet patrons with courtesy and professionalism, providing a welcoming and positive first impression.
- Assist customers with information about valet services, parking rates, and any additional offerings.
Vehicle Check-In and Check-Out:
- Receive vehicles from patrons, document relevant information, and issue claim tickets.
- Coordinate the timely retrieval of vehicles upon patrons' requests, ensuring accurate ticket verification.
Payment Processing:
- Collect parking fees from patrons and provide accurate change.
- Process credit card transactions and maintain a secure and organized cash handling process.
Communication:
- Effectively communicate with valet attendants to manage the availability of parking spaces.
- Relay information to valet staff regarding specific customer requests or special arrangements.
Traffic Coordination:
- Direct traffic efficiently in the valet drop-off and pick-up areas to maintain a smooth flow of vehicles.
- Work collaboratively with valet attendants to optimize the use of parking spaces.
Vehicle Retrieval and Delivery:
- Retrieve vehicles promptly upon patrons' requests and deliver them to the designated pick-up area.
- Ensure the safe handling of patrons' vehicles and report any damage or issues immediately.
Valet Stand Organization:
- Maintain the cleanliness and organization of the valet stand.
- Ensure that all equipment, including claim tickets and signage, is readily available and in good working condition.
Problem Resolution:
- Address customer concerns or complaints promptly and professionally.
- Collaborate with management to resolve any operational issues affecting valet services.
Safety and Security:
- Adhere to safety protocols and regulations, especially when handling keys and operating vehicles.
- Report any safety or security concerns to the appropriate personnel.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or valet parking is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle cash transactions accurately.
- Strong organizational skills and attention to detail.
- Familiarity with basic vehicle operations and parking procedures.
- Availability to work flexible hours, including evenings, weekends, and holidays.
