Valet Operational Manager

Job Title: Valet Parking Operational Manager

Department: Hotel Operations
Reports To: COO
Location: Washington DC
Job Type: Full-time

Job Summary:

The Valet Parking Operational Manager is responsible for overseeing the daily operations of valet parking services at designated locations. This includes managing staff, ensuring excellent customer service, coordinating with clients, optimizing parking operations, and ensuring adherence to safety and company protocols. The manager is expected to maintain efficiency and profitability while delivering high-quality service to guests and clients.

Key Responsibilities:

• Staff Management:
  • Recruit, train, and supervise valet parking attendants and supervisors.
  • Schedule shifts and allocate resources based on operational needs.
  • Monitor employee performance and address issues such as tardiness, customer complaints, or procedural violations.
  • Conduct regular staff meetings and provide ongoing training to improve customer service skills.
• Operational Oversight:
  • Oversee the daily operations of valet services, including traffic flow, parking efficiency, and lot safety.
  • Develop and implement strategies to improve operational efficiency and optimize space utilization.
  • Ensure compliance with local traffic regulations, parking ordinances, and safety protocols.
  • Coordinate with the maintenance team to ensure parking equipment and facilities are in proper working order.
• Customer Service:
  • Address guest concerns or complaints promptly and professionally.
  • Maintain a high standard of service by ensuring valet attendants greet customers courteously, park cars carefully, and return vehicles quickly.
  • Collaborate with hotel, restaurant, or event venue staff to ensure seamless service integration.
• Financial and Administrative Duties:
  • Monitor financial performance, including labor costs, revenue generation, and overall profitability.
  • Track daily and weekly reports on operations, revenue, and expenses.
  • Ensure proper handling of cash and credit transactions.
  • Assist in contract negotiation with clients and vendors as needed.
• Safety and Security:
  • Ensure that all staff members follow safety protocols and are aware of emergency procedures.
  • Monitor parking areas for potential safety hazards and address them immediately.
  • Investigate and resolve any incidents of vehicle damage or theft.
• Client Relations:
  • Build and maintain strong relationships with venue management and clients.
  • Serve as the primary point of contact for key clients, handling escalations and ensuring client satisfaction.
  • Regularly assess client needs and adjust services to meet or exceed expectations.

Qualifications:

• Education:
  • Bachelor’s degree in business, hospitality, or a related field preferred.
• Experience:
  • Minimum of 3-5 years of experience in parking operations, hospitality management, or a related field.
  • Proven leadership and team management experience.
• Skills:
  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to work in a fast-paced environment and make quick, effective decisions.
  • Proficient in Microsoft Office and other related software.
  • Valid driver’s license with a clean driving record.

Working Conditions:

• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Ability to work outdoors in various weather conditions.
• Frequent standing, walking, and some lifting may be required.