Customer Service Representative

JOB REQUIREMENTS : Job Summary : About the Position : This position is a part of our Transportation Services Department within the Facilities Planning and Management Division at UW-Madison. This position works at the front desk assisting customers and will rotate between 3 offices. This position will serve as a point of contact both in the department and outside of it, communicating via telephone and email, and will work with a diverse group of customers. This temporary employment position is scheduled Monday through Friday with a variable schedule from 7 : 00 am to 4 : 45pm, between three office locations on campus. About our Transportation Services department : UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale / management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options. About the Division of Facilities Planning& Management (FP&M) : The Division of Facilities Planning& Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university\'s education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds. Responsibilities : Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees. 20% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website :

• APPLICATION INSTRUCTIONS : Apply Online : ipc.us / t / B56F34C5C902443D