Clinical Applications Specialist - Sacramento, CA

The Clinical Applications Specialist (CAS) is a subject matter expert (SME) supporting Alcon’s portfolio of Cataract and/or Refractive devices and future products added to the portfolio as technology and business needs evolve. The CAS is responsible for best-in-class training and support to customers (surgeons and staff) on the approved utilization and integration of Alcon products, ensuring safe and appropriate use for optimal patient outcomes. Training is delivered onsite and virtually through presentations, clinical support, and surgical case proctoring. The CAS position requires heavy travel and can be required to work outside normal business hours, on weekends, and sometimes on holidays.

Essential Job Functions:

• Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract and/or Refractive surgical device products in-person and virtually. 
• Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
• Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of Alcon products within their defined territory.
• Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations.
• Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM, and at times integrating with 3rd party devices.
• Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS).
• Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME.
• Works with R&D by providing feedback on the development and testing of new technologies and software.
• Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
• Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
• Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge.
• Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction.
• Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate documentation of each site visit via a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report all adverse events and device deficiencies to Medical Safety per company protocol.
• Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install.

Standard Minimum Requirements: 

• Bachelor’s degree or equivalent combination of education/experience.
• Experience in the medical device or healthcare industry, strong knowledge in cataract surgery, biometry and IOL calculations is desired.
• Fluently read, write, understand, and communicate in English.
• Travel = 85% within and outside defined territory

Preferred Requirements: 

• Bachelor’s degree in a health sciences field or equivalent combination of education/experience in an ophthalmic medical device/healthcare setting
• Microsoft 365
  • Industry training such as OD/COT/COA/COMT/CCOA/ROUB is highly desirable.
  • High performance and results working with cross-functional groups.
  • Successfully leading or managing a team with or without direct reports

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

Salary : $81,120 - $121,680