What are the responsibilities and job description for the Principal Quality Engineer – Global Technical Service Quality position at U339 Alcon Vision, LLC. Company?
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Principal Quality Engineer supporting the Global Technical Service Quality team, you will be trusted to work on development, modification, application, and maintenance of quality standards and processes applicable to Technical Services. You will primarily support Alcon’s intra-operative devices and remote support solutions by collaborating with Global Technical Service, Field Service, Digital Service Operations and Equipment manufacturing teams to ensure quality standards are in-place and applied in respective operational environments. In this role, major accountabilities will include:
- Acting as a Quality engineering subject matter expert (SME) within Alcon Global Technical Service organization.
- Collaborating on development and refinement of Global Technical Service and Intelligent Service Solution processes to streamline operations and enhance compliance and operational efficiencies.
- Ensuring performance and quality of products conform to established standards and agency guidelines resulting in exceptional customer experience.
- Driving continuous improvement of Technical Service Business and Technical processes.
- Championing technical investigations of product and process quality issues. Ensuring corrective measures align with applicable standards and support high-level product performance requirements.
- Leading development and providing guidance on equipment, process, and software verification and validation.
- Devising, qualifying, and implementing procedures used for inspection and testing of Alcon surgical equipment, sub-assemblies, and related Alcon products.
- Developing methodology to measure key product performance, compliance, and other quality metrics for Global Technical Service.
- Providing support as SME for internal audits and external audits and inspections.
WHAT YOU'LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc. 9 yrs; M.S. 2 yrs; PhD 0 yrs)
- The ability to fluently read, write, understand and communicate in English
- 5 Years of Relevant Experience
- Demonstrated experience in Quality Operations/ Manufacturing/ Engineering/ Field Service in relevant GMP industry. Medical Device or Healthcare preferred.
- Experience with Basic Networking, EHR/EMR, DICOM, and cloud technology management.
- Excellent verbal / written communication and customer service skills.
- Proven leadership, project management, effective decision-making capabilities, strong analytical, problem solving and negotiation skills.
- Experience with MS Office (Excel, PowerPoint, Visio, Teams), SharePoint, MS Project or other Project Management tools.
HOW YOU CAN THRIVE AT ALCON:
- Engage in Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & improve lives
- Grow your career in a highly collaborative and diverse environment where your development is prioritized
- Alcon provides a robust benefits package including health, life, retirement, flexible time off, and much more!
Alcon Careers
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Total Rewards
Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here
Pay Range
$103,680.00 - $155,520.00
Pay Frequency
Annual
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
Salary : $103,680 - $155,520
