Clinic Technician - Flexi - Neurology

Work Schedule: Flexi, Irregular
Work Location: Neurology Clinic, UAB Hospital Highlands

Provides a variety of specialized services that require interaction with patients, visitors and other members of the patient care team. Greets and escorts patients from waiting area to treatment rooms and performs required medical testing (i.e. vital signs, obtain urine specimens, height/weight, etc.) as directed by either physician, RN/LPN or pre-designated protocol. May prepare and collect charge tickets. Answer and document patient phone calls regarding medical questions, test results and medication while in constant contact with attending physician, RN/LPN. Performs a variety of duties requiring use of independent judgment and decision making skills within well established parameters. Ensures patient rooms and instruments are clean and stocked with required supplies. Orders and maintains clinic supplies. Performs pre-load responsibilities based on clinic need.

Position Requirements:
EDUCATION AND EXPERIENCE:
Required: High school diploma or equivalent. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

Preferred: One year experience in a medical setting.

LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: Current CPR certification or must be obtained within 30 days of employment.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.