RN - Clinic Nurse Call Center - Cardiology

Schedule: Monday-Friday Day Shift

Location: General Service Building

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

The Clinic Nurse/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The Clinic Nurse/Call Center delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. Clinic Nurse/Call Center is responsible for accurately and
efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients’ health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients’ physician.

Position Requirements:
EDUCATION AND EXPERIENCE:
Associate's degree in Nursing and one (1) year of clinical nursing experience required. Work experience may not substitute for education requirement.

LICENSE, CERTIFICATION AND/OR REGISTRATION:
Currently licensed or eligible to be licensed as a Registered Nurse (RN) by the Alabama Board of Nursing required. Current Cardiopulmonary Resuscitation (CPR) certification required or must be obtained within thirty (30) days.

TRAITS & SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.