Technical Support Analyst-Business Operations Support

Schedule: Monday-Friday 8a-5p

Location: Remote

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

The Tech Support Analyst-Business Ops Support may serve as a mentor and first-pass escalation for other Business Operations Support staff members. Typical duties of the Business Operations Support Technical Support include good communication skills, both written and verbal, along with good active listening skills. Ability to work well in a team setting and a high level of understanding of the team’s services and goals. The Business Operations Support Technical Support will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the next appropriate job family level.

Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance.

• Oversight and compliance with staff adherence to standards, policy and procedures specific to front-end access functions, including but not limited to appointment scheduling, pre-registration, check-in, checkout, demographic and insurance verification, Medicare secondary payer (MSP), physician referral, pre-authorization, financial counseling, and other related functions and tasks;
• Coordinating and collaborating with department, division, and clinic administrative and clinical teams to manage performance expectations and challenges;
• Routinely exercising discretion and independent judgment with respect to staff performance, productivity and quality compared to standards and organizational expectations;
• Evaluating, comparing, and recommending best-practice action-plans to improve performance or outcomes, which may be at the employee, clinic, location, division or department level;
• Participating openly and professionally in relevant discussions across the enterprise
• Other duties as assigned

Position Requirements:
EDUCATION AND EXPERIENCE:
Required: High School diploma or equivalent. Minimum of three years’ registration, insurance verification, authorizations or related experience.
Preferred: Customer service or related experience.

This position is 100% remote, and the ideal candidate must provide:

• High speed internet access
• Dedicated, secure and safe workspace.
• Noise-free environment to take patient calls.

LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: None

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.