Value-Based Care Specialist - Prime Care Administration

Work Schedule: Full Time
Work Location: Value Based Care - Prime Care Administration, The Daniel Building

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the value based care metrics from insurance plans and other sources. May contact patients to schedule appointments, lab work or other testing. Will actively use scheduling software and medical record software to schedule appointments and answer questions from patients. Will scan results into patient’s electronic chart and route those results to appropriate provider for review. Provide assistance and respond to patient needs. Consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff. Ability to also work well in team environment and with members of service areas across UAB Medicine and affiliates.

Position Requirements:
EDUCATION AND EXPERIENCE:
Required: Position requires a high school diploma or equivalent. Two (2) years patient facing (either in person or virtual) experience in a healthcare setting. Knowledge of scheduling systems and electronic health record preferred.

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation.

Preferred: UAB work experience

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs.