What are the responsibilities and job description for the Computer Support Specialist - Health System Information Services position at UAB Medicine?
Compensation:
Pay Range: $45,395 - $73,770/year
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Work with the Best at UAB Medicine : UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham ,Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
Duties:
To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Key Duties/Responsibilities
Preferred skills/abilities:
Expertise managing multiple priorities simultaneously.
Manage assigned projects to deliver services in accordance with established objectives
Highly motivated and desire to continually learn new technologies.
Professional And Interpersonal Communication Skills When Interacting With Others.
Ability to work with or without supervision.
Maintain positive communications with all team members, clients, and volunteers.
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required
Primary Location
UAB Health System
Job Category
Information Technology
Organization
702150000 Health System Information Services
Employee Status
Regular
Shift
Day/1st Shift
Pay Range: $45,395 - $73,770/year
- Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Work with the Best at UAB Medicine : UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham ,Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Duties:
To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Key Duties/Responsibilities
- Is assigned and appropriately resolves open incidents, requests, and tasks within the required SLA.
- Perform device imaging.
- Configure laptops, desktops, and printers.
- Install, configure, and upgrade applications, other assigned hardware, software, applications, and peripherals.
- Add, move and/or replace workstations, printers, PCs, laptops, and other computer equipment as assigned.
- Provide onsite and/or remote assistance to equipment users.
- Occasional after-hours support will be necessary.
- Demonstrate expertise in managing multiple priorities simultaneously.
- Manage assigned projects to deliver services in accordance with established objectives.
- Exhibit strong motivation and a desire to continually learn new technologies.
- Use professional and interpersonal communication skills when interacting with others.
- Ability to work independently or with supervision.
- Maintain positive communications with all team members, clients, and volunteers.
- Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
- Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner.
- Contribute to the team by sharing knowledge, documenting procedures and SOPs and providing training as required.
Preferred skills/abilities:
Expertise managing multiple priorities simultaneously.
Manage assigned projects to deliver services in accordance with established objectives
Highly motivated and desire to continually learn new technologies.
Professional And Interpersonal Communication Skills When Interacting With Others.
Ability to work with or without supervision.
Maintain positive communications with all team members, clients, and volunteers.
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required
Primary Location
UAB Health System
Job Category
Information Technology
Organization
702150000 Health System Information Services
Employee Status
Regular
Shift
Day/1st Shift
Salary : $45,395 - $73,770
