What are the responsibilities and job description for the Manager - Guest Services - AM position at UAB Medicine?
Description
Compensation:
Pay Range: $52,555 - $85,400 / year
Work with the Best at UAB Medicine:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.
Job Description:
To manage the daily operations, planning and administration all guest services functions throughout the hospital. To help triage issues and assist patients and families wherever needed. To ensure guest service standards are met. To manage labor and resource in an efficient and effective manner.
1. Supervises the daily operations of the guest services function. Manages the service center and service recovery system; triages patient and family issues and works to resolution. Ensures guest services standards are met.
2. Manages the human resources function including, but not limited to, staff selection, training, scheduling, evaluation and disciplinary counseling.
3. Responsible for monitoring and maintaining the quality of all departmental functions. Defines and evaluates opportunities for improvement in systems and processes.
4. Recommends and implements departmental policies and procedures that comply with all internal and external standards while contributing to the goal of an integrated guest service experience.
5. Responsible for the fiscal management of all assigned accounts.
6. Represents the interests of patients and their families on various hospital and health system committees.
7. Performs other duties as assigned.
Pay Range: $52,555 - $85,400 / year
- Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
Work with the Best at UAB Medicine:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes, 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.
Job Description:
To manage the daily operations, planning and administration all guest services functions throughout the hospital. To help triage issues and assist patients and families wherever needed. To ensure guest service standards are met. To manage labor and resource in an efficient and effective manner.
1. Supervises the daily operations of the guest services function. Manages the service center and service recovery system; triages patient and family issues and works to resolution. Ensures guest services standards are met.
2. Manages the human resources function including, but not limited to, staff selection, training, scheduling, evaluation and disciplinary counseling.
3. Responsible for monitoring and maintaining the quality of all departmental functions. Defines and evaluates opportunities for improvement in systems and processes.
4. Recommends and implements departmental policies and procedures that comply with all internal and external standards while contributing to the goal of an integrated guest service experience.
5. Responsible for the fiscal management of all assigned accounts.
6. Represents the interests of patients and their families on various hospital and health system committees.
7. Performs other duties as assigned.
Qualifications
Bachelor's degree and three (3) years of related experience. Or an equivalent combination of relevant education and/or experience.
Primary Location: UAB Hospital
Job Category: Professional & Managerial
Organization: 704470000 Guest Services (Est 05)
Employee Status: Regular
Shift: Day/1st Shift
Salary : $52,555 - $85,400
