Director of Student Services

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Closing Date:

03/19/2025

Type of Position:

Management - Operations

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

CHP | Health Prof Student Success

Department's Website:

https://healthprofessions.uams.edu/

Summary of Job Duties:

The Director of Student Services is a key administrative role responsible for providing leadership, strategic planning, and operational oversight for a comprehensive range of applicant and student support services. This position collaborates closely with the associate dean for student affairs as well as the dean, faculty, staff, and students to create a supportive and inclusive campus environment that fosters student success, well-being, and development.

Qualifications:

Minimum Qualifications:

• Master's degree in higher education administration, counseling or a related field plus five (5) years of experience in higher education, with a focus on student services including two (2) years of management experience.
• Demonstrated leadership and management skills.
• Strong interpersonal and communication skills.
• Ability to work collaboratively with a diverse group of stakeholders.
  
  

Preferred Qualifications:

• Doctoral degree in higher education administration, student affairs, or a related field.
  
  

Additional Information:

Responsibilities:

ACADEMIC RECRUITMENT AND ENROLLMENT MANAGEMENT

• Leads and evaluates student enrollment activities which include the recruitment, application, and admissions process.
• Acts as liaison between programs and Centralized Application Services (CAS).
• Ensures recruitment events are in tandem with the CHP strategic plan and manages recruiting material that will be distributed prior to seeking approval from the Associate Dean of Student Affairs.
• Leads the application process efforts by ensuring that the Workday Student and CAS application system is functioning properly, makes changes to the process in tandem with UAMS policies, and directs the preparation of applicant files.
• Supervises pre-admission advising of students.
• Serves as direct supplementary support to recruiting specialist for recruitment visits, presentations, information sessions, and advising.
• Serves as the liaison with other universities, UAMS, and the CHP in admissions issues, clarifies the admissions process with those who counsel applicants to the programs.
• Supervises the update of general education equivalency sheets, 2 2 agreements and answers specific inquiries regarding course exceptions for prerequisites.
• Leads the admissions process and supervises the calculation of grade point averages.
• Ensures the processing and evaluation of transfer credit are in tandem with the Arkansas State Core and ADHE.
• Serves as the liaison with the O.U.R for student transfer credit review and evaluation.
• Ensures completed student records are scanned into a permanent file.
• Responsible for the accuracy of student admission letters and residency review.
• Oversees Workday Student admissions training for faculty and staff in CHP.
• Oversees process for matriculating new students in collaboration with the registrar’s office.
• Coordinate with Office of University Registrar (OUR) for the student registration process.
• Coordinates with OUR to ensure that students records are accurate pre-matriculation through graduation.
• Coordinates with OUR to ensure transition of student records from pre-matriculation to enrollment phases. Ensures the security and maintenance of student records, grade reports, and grade point averages.
• Lead on all SIS updates/upgrades in tandem with Workday Student and CAS systems.
• Process application and application materials for 4 of 7 undergraduate and all graduate, and doctoral applicants to CHP (1,000 ).
  
  

MARKETING AND PROMOTION

• Manages all CHP social media accounts.
• Oversee the college’s marketing and communications to develop effective recruitment campaigns.
• Supervises the preparation and approval of CHP recruitment materials under the approval of the Associate Dean of Student Affairs.
• Assesses the accuracy of all marketing materials.
• Supervises the notification of appropriate faculty of changes and updates to marketing and social media guidelines in accordance with UAMS policy.
• Manages the maintenance of marketing materials and serves as a lead on new marketing projects.
• Supervises and manages the colleges and associated programs social media platforms and serves as content creator for CHP.
  
  

STUDENT AFFAIRS

• Develops and implements programs and services that enhance student engagement and success.
• Oversees the new student orientation for the college.
• Manages new and incoming student programming focused on retention.
• Oversees CHP Prep Course focused on providing new first generation college students core competencies.
  
  

PROJECT, EVENT, AND COMMITTEE SUPPORT

• Manages projects and duties by keeping necessary personnel informed, providing reports, tracking outcomes, following/owning processes from start to finish and maintaining project timelines.
• Assists in the planning, implement and evaluation of the annual commencement ceremony.
• Supports the college’s Executive Committee and the College Advancement Committee.
• Schedules, plans and organizes college events as indicated.
• Works as assigned by the associate dean for academic affairs on special projects.
• Supervises and serves as coordinator for the CHP Student Advisory Committee in support of the UAMS ASG initiates with Campus life.
• Other duties as assigned.
  
  

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Sitting, Talking, Walking

Frequent Physical Activity:

Manipulate items with fingers, including keyboarding

Occasional Physical Activity:

Hearing, Talking

Benefits Eligible:

Yes