Patient Representative (Pine Bluff)

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Closing Date:

03/24/2025

Type of Position:

Administration - Outreach

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

REP | S. Central Pine Bluff Clinic Office

Department's Website:

Summary of Job Duties:

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications:

Minium Qualifications:

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
  
  

Knowledge, Skills & Abilities:

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
  
  

Preferred Qualifications:

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling
  
  

Additional Information:

Key Responsibilities:

• Customer Service: Outgoing referrals, Medicaid referrals, WQ, Meets, greets, and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information and maintains strict confidentiality. Consistently utilizes communication devices and keeps accurate records as required.
• Check-In & Out/Scheduling Procedures: Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducting pre-registration of patients as needed, and inputs and/or updates accurate patient information. Process walk-in’s, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments. Schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos for centricity. Responsible for blocking schedules in PHS as appropriate.
• Insurance Verification/Benefit Explanation: Conducts insurance verification and benefit explanation by running eligibility on patients and performing ABN completion. Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers.
• Reports (Medical & Maintenance): This position must also maintain the initial plane of care (signatures, etc.) and is responsible for inputting daily and monthly statistics and communicating any medical records issues. This position will be responsible for various maintenance reports, i.e., bogies, work denials, open encounters, laser arc reports, canceled clinic reports, etc.
• POS Collections & Patient Counseling: Collects and posts payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars and must complete deposit agreement. Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counseling patients regarding the payment expectations for service.
• Charge Entry: Completes UB value codes, inputs daily charges, and reconciles charges. (Charge Entry may not be applicable in all areas, some areas utilize e-billing).
• Professional Development: Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment.
• May perform other duties as assigned.
  
  

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Cover Letter/Letter of Application, Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Repetitive Motion

Frequent Physical Activity:

Feeling, Lifting, Sitting, Standing

Occasional Physical Activity:

Grasping, Pulling, Pushing, Reaching, Sharps, Stooping, Talking

Benefits Eligible:

Yes