Operations Associate

Operations Associate

As an Operations Associate , you will play a critical role in keeping Landers Appliance running efficiently. This is not just an administrative role -you will be deeply involved in the daily execution of projects, operational planning, reporting, business analysis, inventory management, and marketing efforts You will work closely with the Director of Project Management , ensuring the heartbeat of the company keeps moving forward while also assisting in customer interactions, escalations, and digital communications

This is an in-office role that requires strong organizational skills, adaptability, and the ability to collaborate across departments. You'll be expected to think on your feet, problem-solve, and adapt quickly One moment you might be analyzing business performance data, the next you could be managing an inventory process or working with the team to optimize routing and scheduling. No two days will be the same, and your ability to pivot and support where needed will be key to your success.

PERKS!

• Be at the center of it all! Your role directly supports operations, ensuring the entire organization runs smoothly.
• Work for an employer who truly cares about YOU!
• Flexible work arrangements to fit your life.
• Opportunities for career growth and leadership development -this is not just a job; it's a launchpad.
• Paid Time Off : Enjoy your birthday off, company holidays, and two weeks of PTO in your first year (three weeks from year two onward).
• Health benefits including medical, dental, and vision We offer a range of health insurance plans with the company covering a substantial portion of the employee's premium, depending on the plan chosen. Dependent coverage is available at an additional cost, providing flexible options to suit your needs.
• 401k Enrollment : 4% employer match.
• Competitive Pay : $27 - $33 per hour, based on experience.

What You'll Be Doing :

• Driving Change & Fixing Real Problems - Identify inefficiencies, dig into root causes, propose solutions, and own execution.
• Using Data to Drive Decisions - Build and refine reports, analyze key metrics, and turn insights into action
• Overseeing Routing & Workflow Approvals - Keep jobs, purchases, and key business functions moving efficiently. No bottlenecks.
• Owning & Improving Daily Operations - Scheduling inefficiencies, process gaps, vendor issues? You'll dig in, diagnose, and solve them.
• Leading & Supporting Key Projects - Work cross-functionally on initiatives that improve efficiency, service, and profitability.
• Rolling Up Your Sleeves & Handling Business Needs - This isn't a desk job. It's about execution, troubleshooting, and working across teams.

What It Takes to Succeed Here :

• Experience leading change and improving operations
• The ability to make data actionable -not just analyze it but use it to drive operational improvements
• A bias for action -you don't just see problems, you solve them.
• Operational experience -you understand workflows, scheduling, approvals, and what makes a business run well.
• A strong communicator -you can explain changes, get buy-in, and influence others.
• The ability to multitask and pivot quickly in a fast-moving environment

Preferred Experience & Skills :

• Experience in business analysis, operations, or project execution .
• Prior experience in Excel or other data tools .
• Familiarity with dispatching, scheduling, workflow approvals, and process optimization .
• Experience working in a service-based, operationally complex environment .
• Ability to work across departments and get things done in a fast-moving environment.

Availability :

• Monday-Friday, 8 AM - 5 PM
• This is an in-office role with employees working from our Baltimore MD office

This isn't a sit-behind-the-desk kind of role. It's for someone who's ready to own operational improvements, get their hands dirty solving problems , and drive smarter decisions with data . If that's you, let's talk.

WANT TO STAND OUT? : If you want to be a top candidate, include a cover letter detailing a time when you led change -whether in a business, team, volunteer role, or academic setting. Highlight how you combined strong leadership with data-driven insights and structured decision-making to implement improvements and drive measurable results. How did you approach change management to get buy-in, overcome resistance, and ensure people successfully adapted to the new way of doing business?

Compensation : $27.00 - $33.00 per hour

As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Salary : $27 - $33