What are the responsibilities and job description for the Production Field Service Technician - Field Service Technician position at UBEO Inc?
Department : ServiceReports To : Field Service ManagerFLSA Status : Full Time / Non-ExemptUBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Production Field Service Technician to join our team in Pleasanton, CA!UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.PurposeThis is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of Production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.ResponsibilitiesSpecializes in the repair of high-volume segment 5 and 6 as well as wide formatSpecializes in the repair of all pre and post equipment attached to production productsAble to perform basic installation and repair of all connectivity related productsMaximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionIs a master of communication and keeps the customer and our sales partners informed of any equipment issuesUtilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturerCompletes technical training on new equipment as requiredAnalyze customer needs, recognize business opportunities, and influence sales volume growthEffectively executes territory management, administrative, call management and escalation procedure.Effectively manages large parts and supply inventory with a high degree of accuracyCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professionalComplete all administrative aspects of the job on time and error-freeProvide accurate feedback with call close information, parts usage reporting, and customer meter readingsAlways exhibits a professional appearanceAvailable to work shifts, standby, and on-call as requiredPerform other activities that support UBEO BUSINESS SERVICES and our service organizationSupervisionSupervisedJob Related DimensionsTechnical knowledge / skillsAnalysis (problem identification)Attention to DetailBusiness skillsCommunications - verbal and writtenPlanning and organizing, (work management)Teamwork (cooperation)Follow-upQualificationsHigh School or GEDAssociate Degree or equivalent technical trainingSuccessful completion of : A Certification (or equivalent experience)2 years experience supporting general line equipmentStrong Computer literacy5 years industry experiencePhysical Demands & Work EnvironmentAbility to operate a motor vehicle for travel to client sitesAbility to stand / walk for prolonged periods at timesAbility to lift 50 lbs on occasionUBEO offers a competitive compensation package, including medical, dental, vision, life, flexible spending account options, and other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility. Submit your resume to Human Resources today!This position will require onsite work at the Pleasanton, CA office location Monday-Friday. This position does not provide remote work options. UBEO is following CDC guidance relative to COVID safety measures and protocol to ensure a safe work environment.UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.Remuneration for this role : $16.00 - $36.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.#J-18808-Ljbffr
Salary : $16 - $36
