What are the responsibilities and job description for the Collections Specialist III position at Uber Freight?
Schedule: FT
Job Type: Hybrid
Salary Type: Hourly
About The Role
The Collections Specialist III position is a key customer service role within Uber Freight, serving as a key contributor to the collections team. This position is responsible for managing the most complex and high-priority customer accounts.
What The Candidate Will Do
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Job Type: Hybrid
Salary Type: Hourly
About The Role
The Collections Specialist III position is a key customer service role within Uber Freight, serving as a key contributor to the collections team. This position is responsible for managing the most complex and high-priority customer accounts.
What The Candidate Will Do
- Manage customer account assignments, including highly complex and high-value accounts.
- Develop and analyze detailed customer aging reports to identify trends and recommend actionable insights for improving collections metrics.
- Utilize advanced Excel functions (e.g., VLOOKUP, PivotTables, conditional formatting, and complex formulas) to manage account balance spreadsheets and reporting.
- Act as a liaison between customers, billing, and operations teams to address escalated issues and drive resolution of billing discrepancies.
- Lead the implementation of corrective action plans for high-risk accounts and ensure timely updates in the financial system.
- Review and analyze customer payment histories to identify root causes of delays and propose strategies for improved payment compliance.
- Share best practices with Collections Specialists I and II to improve efficiency and effectiveness in account management, providing guidance on resolving complex account issues when needed.
- Collaborate with cross-functional teams to develop and refine internal collections processes and tools.
- Ensure all work performed on accounts is accurately documented and complies with company policies and regulatory standards.
- High school diploma or GED equivalent.
- 2 years of collections experience, including work on high-priority or complex accounts.
- Proficiency in Excel.
- Bachelor’s degree in finance, accounting, or a related field.
- Use of advanced features in Microsoft Excel such as PivotTables, V-lookup, and complex formulas
- At least 3 years of experience in Finance Accounts Receivable.
- Strong analytical skills and attention to detail, with the ability to identify patterns and implement process improvements.
- Proven track record of mentoring team members and managing escalated customer situations.
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
