What are the responsibilities and job description for the Customer Support Specialist (Intermodal) position at Uber Freight?
About the Role
Customer Support Specialist II is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Frisco.
What the Candidate Will Do
- Process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Set up new receivers, vendors, and supplier's locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on our platform
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- Minimum of 1 year customer service or transportation/logistics experience
- Must have recent Microsoft Excel experience (vlookup, reporting, pivot tables)
Preferred Qualifications
- Customer Service background
- Knowledge of the freight industry
- Basic proficiency with Microsoft Office Suite
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
