What are the responsibilities and job description for the International Customer Support Specialist position at Uber Freight?
About the Role
The International Customer Support Specialist II is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment.
What the Candidate Will Do
- Request international multi-mode ocean and air bookings details from international carriers and providers
- Create shipments and accurate data entry of shipment and book data details in global transportation management software
- Coordinate service requirements and standards to vendors and supply chain partners
- Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls
- Monitor and update shipment status information
- Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices
- Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training
- Maintain international customer profiles and relevant customer information
- Analyze customer data for reporting or quarterly business reviews
- Cross-train with team members for continuous education and advancement opportunities
Basic Qualifications
- High school diploma or GED equivalent
- 1-2 years of related experience
Preferred Qualifications
- College degree in business, logistics or other related field
- Experience in customer service logistics support for international account management
- Intermediate knowledge of export and import processes
- Basic knowledge of MS Office software
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
