What are the responsibilities and job description for the Sr. Strategic Account Manager II - Mid Market Outsource position at Uber Freight?
Schedule : FT
Job Type : Hybrid
Salary Type : Salary
About the Role
The Strategic Account Manager II owns the overall P&L of the accounts in respective books of business, leading the strategy, planning and execution of growth areas (spot, mini bids, etc.) & account health. Is responsible for maintaining relationship with customer, award management & scorecard accuracy. Strategic Account Managers will own QBRs & MBRs and ensure alignment and visibility at a high level with all other lines of business (Intermodal, PowerLoop, Etc.) to give the customer a singular overview of operations at Uber Freight. Will need to work in close partnership with the account operations teams to streamline processes and manage high level escalations. Owns internal relationships (OSD, pricing, LMB, Etc.) to ensure proper internal execution of strategy.
What the Candidate Will Do
- Responsible for maintaining continuous awareness of customer sentiment towards Uber Freight
- Creates content and owning MBRs & QBRs
- Partners with the Product team to ensure new features built improve workflows and close known process gaps
- Responsible for pricing execution (SFDC tasks, ongoing spot markup iteration)
- Determines support model service structure to deliver on customer expectations keeping contribution margin in mind (P&L ownership)
- Partners with Sales to own P&L outcomes for assigned accounts
- In partnership with sales, owns the overall long-term account strategy and owns account forecasting across all modes of business
Basic Qualifications
Preferred Qualifications
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
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EEOC
Uber Freight is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
