Claims Lead

Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a US Claims Lead, you will lead a team of 8 associates/advocates as part of Uber's US & Canada Claims operation. This is an excellent opportunity for an experienced people leader to gain diversity in their career across the US & Canada and to lead a team in Phoenix, AZ. You will report to our Senior Claims Manager.

The available shifts vary from Thursday-Monday and Tuesday-Saturday. Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. If you're ready to work on a rewarding set of challenges and you've got the skills, resiliency, grit, and team first mentality - Uber on and get in touch!

• Provide day to day direction, leadership, and management of claim functions with a focus on operational excellence, quality claim management, and customer obsession in a hybrid environment.
• Demonstrate customer obsession by rolling your sleeves up to learn processes and teach others.
• Adopt an always learning mentality.
• Implement strategic visions; Align team to organizational goals and key initiatives.
• Hold team accountable for their performance and development including, but not limited to, effective performance management, escalation of performance issues, and appropriate collaboration with Human Resources
• Drive team development; Anticipate business needs by identifying key opportunity areas with tailored coaching plans for direct reports
• Work cross-functionally with various business groups to drive key measures as they relate to insurance claims
• Support business growth by leading various initiatives and projects while balancing your core duties

• High School Degree or equivalent
• Minimum of 2 years of relevant leadership experience
• Experience in developing a high performing team
• Experience with creating coaching plans for direct reports

• Bachelor's Degree preferred
• Claims designation obtained or in progress a plus
• Auto claims adjusting experience with a major insurance carrier. Experience with injury claims is a plus
• Leading in a Claims environment
• Performance management experience
• Leadership experience in a role with workforce management/capacity planning

For Phoenix, AZ-based roles: The base salary range for this role is $75,500 per year - $84,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing .

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.