What are the responsibilities and job description for the Client Success Specialist - Los Angeles Metro position at Uber?
About The Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialist are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialist are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
- For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions
- Handling upsell opportunities
- Leading Quarterly Business Reviews
- Outstanding work ethic and attention to detail
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Proficiency in Salesforce and Excel
Salary : $32 - $34
