Engagement & Retention Sr Strategy & Planning Manager, Global Membership

We are seeking an outstanding individual to join our Global Membership Program as the Engagement & Retention Sr Strategy & Planning Manager. This individual will contribute to Membership Engagement & Retention Strategy, designing, building, and executing tactics to drive outcomes that promote user frequency, platform engagement, and retention. This role will require a mix of business insights, analytical problem solving, and the ability to work cross functionally to drive key tactics forward.

The right candidate possesses a combination of strategic problem solving, analytical expertise, and ability to work and communicate with cross functional teams. They will develop a point of view on how to improve the Membership program, and be able to successfully communicate their vision and work with teams to achieve desired outcomes.

---- What the Candidate Will Do ----

Engagement

• Design and execute tactics to promote cross-platform engagement
• Build strategies to attract and increase engagement of the existing members base
• Support the development of a holistic user lifecycle strategy, designing the membership lifecycle strategy from the ground up
• Support the execution of engagement products and tooling, promoting regional adoption and managing scaled execution
• Develop tactics to drive increased loyalty to drive long term membership engagement
  
  

Retention

• Identify key drivers of membership churn, designing and developing tactics to reduce churn rates
• Work cross functionally to support the development and launch of payment success levers to improve overall retention rates
• Help shape and strategy for Uber One's Annual Plan growth strategy
• Lead the development of Uber Ones retention-focused partnerships and perks strategy and program manage the execution of prioritized deals
  
  

Strategy & Analytics

• Build dashboards to monitor Pricing & Marketplace performance for Membership
• Conduct rigorous quantitative analyses to determine where Membership is performing well and areas of opportunity
  
  

Basic Qualifications

• 4 years of experience in strategy, operations, consulting, analytics, tech, finance, or a related field
• Bachelors Degree required.
• Previous experience with stakeholder management.
• Experience/Ability to multiple projects and deadlines simultaneously.
• Analytical and data-driven decision-making skills.
• SQL proficiency and experience with involved data analytics
  
  

Preferred Qualifications

• Financial acumen - understands the importance of investments and different means of measuring return
• Excellent communication and stakeholder management skills
• High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
• Effective team player
• Experience with membership programs or in a competitive analysis role.
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.