What are the responsibilities and job description for the Learning & Development Partner - Facilitator position at Uber?
About The Role
At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
We are looking for a Learning Experience Delivery Partner to facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it's imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations .
This role is pivotal in ensuring we're able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
What You'll Do
At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
We are looking for a Learning Experience Delivery Partner to facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it's imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations .
This role is pivotal in ensuring we're able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
What You'll Do
- Assist with the Development and enhancement of L&D training curriculum
- Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities
- Deliver train the trainer events
- Track and report post-training performance
- Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
- Manage and Track L&D team objectives
- Be involved or lead complex projects
- Coaching and mentoring less tenured delivery specialists
- 1-2 years of experience in a Learning & Development role including Virtual and In-person training delivery
- 2 years of experience with Learning Management Systems and applying adult learning principles and instructional design models
- 2 years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
- 1 years of experience applying Continuous Improvement methodologies
- Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience facilitating training across regions
- Proven track record of implementing and measuring learning projects
- Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
- Analyze learner's engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
- Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus.
Salary : $95,500 - $106,250
