Manager, AV Operations Quality Assurance

About The Role

This role will lead development, implementation, and adoption of Uber's AV Fleets Quality Assurance programs in support of the scaled global deployment of AVs on Uber's vast network. You will work with AV developers, fleet operators, industry experts and other ecosystem participants to deliver thorough Quality Assurance and Compliance programs for widespread adoption across partnerships at Uber.

What You'll Do

• Quality Assurance Program Ownership: Establish and implement a comprehensive Quality Assurance program tailored to the autonomous vehicle mobility and delivery fleets, in partnership with internal subject matter experts, leveraging industry standards.
• Audit Management: Manage a team of assessors responsible for conducting thorough audits of Fleet Partners, measuring adherence to the operational and quality standards developed, and supporting action plans for improvement.
• Cross-functional Collaboration: Lead cross-functional teams in the execution of QA processes, identifying areas for improvement and driving initiatives for quality enhancements.
• Performance Monitoring: Monitor and analyze quality performance metrics, preparing detailed reports to communicate findings and recommendations to partners and stakeholders.
• Compliance Management: Collaborate closely with Uber's regulatory, safety, and legal teams, as well as applicable external partners, remaining informed on current regulations and ensuring operational standards are adjusted to reflect adherence.
• Positive Quality Culture: Foster a quality-centered culture internally and externally providing leadership, training, and support to foster continued success for Uber.
  
  

Basic Qualifications

• Bachelor's Degree
• Minimum of 5 years of experience in quality assurance or compliance management within the automotive or technology sectors
• Strong experience and understanding of AV technologies and applicable industry regulations.
• Deep understanding of QA processes and methodologies
• Strong analytical abilities, with proficiency in QA metrics
• Ability to travel to support partnerships and operations nationwide
  
  

Preferred Qualifications

• Data-driven decision making mentality, sound business judgment, and the ability to back analysis up with relevant analytical thinking
• Excellent leadership, communication, and project management skills
• Experience in managing and developing dynamic teams
• Experience managing safety, quality assurance, or compliance functions within autonomous vehicle operations, specifically.
• Experience drafting, reviewing, and negotiating agreements or policies with external partners
• Certified Quality Engineer (CQE), Certified Quality Manager (CQM), or similar certifications .
  
  

For Atlanta, GA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Pittsburgh, PA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.