What are the responsibilities and job description for the Partner Manager, Retail position at Uber?
About The Role
The Grocery & Retail team is looking for sharp, highly motivated individuals to join our Enterprise team covering some of our most strategic partners! As an Enterprise Account Manager, you will work efficiently and efficiently with our Grocery and Retail partners to drive revenue growth, operational excellence, and customer service. Enterprise Account Managers will work closely with merchant partners, the Uber Eats support team, product, sales, marketing and operations teams to lead and optimize partnerships and provide maximum value for both Uber and its partners.
Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA.
What You'll Do
The Grocery & Retail team is looking for sharp, highly motivated individuals to join our Enterprise team covering some of our most strategic partners! As an Enterprise Account Manager, you will work efficiently and efficiently with our Grocery and Retail partners to drive revenue growth, operational excellence, and customer service. Enterprise Account Managers will work closely with merchant partners, the Uber Eats support team, product, sales, marketing and operations teams to lead and optimize partnerships and provide maximum value for both Uber and its partners.
Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA.
What You'll Do
- Internal and external advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your analytical A-game! You will be building business models, performing analysis with the Enterprise Ops Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
- Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and thrive by crafting new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Read between the lines. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
- Drive day-to-day interactions with our best-in-class partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
- 4 years of professional work experience
- Previous client-facing experience with enterprise/mid-market accounts.
- Previous experience with managing complex data sets and tracking/hitting multiple OKRs.
- Experience in the Retail or Grocery industry
- 4 years of experience in a client facing role working with enterprise or mid-market sized accounts
- An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
- You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive
- Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
- Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them
- Instinct for handling partners. You have a proven track record of successfully handling complex partnerships
- Ability to have a 'sixth sense' when it comes to partnerships and that leads you to thoughtfully navigating multiple partner engagements
- Experience with Salesforce, SQL
Salary : $99,000 - $122,000
