What are the responsibilities and job description for the Sales Operations Manager, US&C SMB position at Uber?
About The Role
We are looking for an outstanding individual to join our Delivery Commercial Operations US & Canada team as the Sales Operations Lead for SMB Expansion. This role is the sales operations partner to the GMs of SMB Expansion for US and Canada, supporting them in leading Account Managers and Sales Managers responsible for driving expansion and growth within our existing SMB customer base.
The Ideal candidate is passionate about designing and building creative solutions to our most complex problems. As the Sales Operations Lead for SMB Expansion, you will partner closely with several GMs to implement and run their rhythm of business, drive predictability in reporting, analyze business trends, devise local GTM strategies and lead growth initiatives. The ideal candidate has deep sales operations expertise, broad technical skills, strong financial acumen and analytical background.
In this role, you will implement and execute the commercial business cadences, including forecasting, top deals review, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for improvements to organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.
What You'll Do
We are looking for an outstanding individual to join our Delivery Commercial Operations US & Canada team as the Sales Operations Lead for SMB Expansion. This role is the sales operations partner to the GMs of SMB Expansion for US and Canada, supporting them in leading Account Managers and Sales Managers responsible for driving expansion and growth within our existing SMB customer base.
The Ideal candidate is passionate about designing and building creative solutions to our most complex problems. As the Sales Operations Lead for SMB Expansion, you will partner closely with several GMs to implement and run their rhythm of business, drive predictability in reporting, analyze business trends, devise local GTM strategies and lead growth initiatives. The ideal candidate has deep sales operations expertise, broad technical skills, strong financial acumen and analytical background.
In this role, you will implement and execute the commercial business cadences, including forecasting, top deals review, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for improvements to organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.
What You'll Do
- Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business.
- Manage the development of continuously evolving forecast models using cutting edge methodologies.
- Own quantitative analysis of the performance of the sales teams
- Manage the weekly, monthly, quarterly and annual business cadences
- Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
- Lead special projects in and outside of their segment and territory
- 5 years in a Sales Operations function supporting a complex enterprise sales GTM model
- 3 years supporting a Global Accounts Sales Operations function with commercial members located worldwide
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
- Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy
- Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required.
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
- Intermediate proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
- Bachelor's degre, preferably in Mathematics, Statistics, Analytics or Professional Selling
- 6 years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
- 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
- Experience working in a high-growth B2B company
- Proven track record of taking ownership, leading with data, diving deep without losing sight of the big picture
- Highly organized multitasker, able to operate with a great degree of independence in ambiguous situations
- Advanced proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce
Salary : $140,000 - $172,000
