Senior Strategic Operations Manager, Grocery and Retail - Merchandising

About The Role

Grocery and Retail is a rapidly growing category within Uber Eats with the mission to get almost anything delivered, from everyday essentials to specialty items. As a Senior Strategic Operations Manager, you will lead initiatives in optimizing the search experience within the Uber Eats app and web experience, improving discoverability, driving conversion, and up-leveling the user journey. By combining data analysis, problem solving, and process optimization, you will directly impact how users discover the right products, every time. You'll work cross-functionally with teams across Operations, Account Management, Product, Data Science, and UX, delivering strategic and data-driven insights to optimize search performance and experience.

What You'll Do

Search Performance Optimization

• Monitor, analyze, and improve the efficiency of the search function, focusing on search result accuracy, relevance, speed, and uptime
• Continuously assess and improve key performance indicators like search success rate, bounce rate, and conversion rate
• Implement strategies to optimize query processing, reduce latency, and refine processes for more effective search outcomes
  
  

Data Analysis & Reporting

• Lead the collection, analysis, and reporting of search metrics to identify opportunities for optimization, including building and maintaining dashboards
• Drive data-driven decision-making by providing insights and actionable recommendations to senior leadership and cross-functional teams
• Conduct in-depth analysis of user search behavior, identify friction points, and recommend optimizations to improve search relevance and user retention
  
  

Collaboration, Implementation & Iteration

• Support productrollouts, drive adoption across teams, and provide feedback on features and enhancements that enable discoverability and funnel conversion
• Act as the liaison between business stakeholders and technical teams, ensuring search optimizations meet both user needs and business goals
• Collaborate with engineering, data science, and product teams to ensure experiments and new features runs smoothly and meets performance expectations
  
  

Basic Qualifications

• 4 years of professional experience in operations, strategy, analytics, consulting, or a related field (e.g., tech, investment banking)
• Bachelor's degree in Business, Economics, Engineering, or a related field
• Proficiency in Excel/Google Sheets, with SQL experience
• Proven ability and experience leveraging data to inform decisions, track performance, and identify actionable insights
  
  

Preferred Qualifications

• Industry Experience: Previous experience in the grocery, retail, CPG, or e-commerce industries
• Data Analytics: Advanced experience with data analysis tools, including Python, R, or other programming languages
• User-Centric: Experience in improving user journeys and interface design
• Functional Expertise: Knowledge of search algorithms and experience with search-related analytics tools is a plus
• Communication: Strong verbal and written communication skills, with the ability to translate technical details into clear, actionable insights for non-technical stakeholders
• Agility: Ability to thrive in a fast-paced, dynamic environment with shifting priorities and competing deadlines
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For Miami, FL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.