Sr Program Leader, Global AV Support

About The Role

We're looking for a Program Leader to join the Global Support for Platform Integrity (GSPI) team who will help enable a best in class customer experience program for launch and scaling of AV products.

You will be reporting into the GSPI, New Businesses and Integrations Lead and will work with Autonomous Mobility and Delivery (AMD) Operations, Safety Operations, Safety Product, Safety Data Integrity and Risk & Payments programs to build a world class customer support program focused on improving both the customer interaction and the front-line agent interaction to help reduce safety and fraud incidents on the platform and streamline safety investigations processes.

You will be responsible for defining program priorities, driving engagement and alignment with global cross functional and regional programs, leading critical support design and partnering with regions for implementation as we launch and scale AVs on Uber. This will produce better safety outcomes for our customers and improve our ability to build innovative products that promote safety for all partners.

What You'll Do

• Execute projects: responsible for coordinating and executing across regions within a time-sensitive environment to enable delivery on operational KPIs
• Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger customer support and Compliance goals
• Ensure the projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data
• Recommend, design and deliver projects that will standardize, improve processes, and drive program efficiencies
• Serve as a critical thought partner to regional and global leadership in developing a best-in-class experience for the customer
• Identify opportunities in our processes and operational models, driving strategic projects aimed at making improvements with global impact
  
  

Basic Qualifications

• 7 years of experience in tech, consulting, operations or other highly agile, project based environments
• Minimum of 2-3 years leading a large scale program from inception to launch
• Strong problem solving, analytical and critical thinking skills
• Bachelor's Degree Obtained
  
  

Preferred Qualifications

• Experience in AV industry is a strong plus
• Program management experience across complex multi domain projects, coordinating with global stakeholders, and providing actionable insights
• Proven success in process design, optimization, implementation and automation
• Ability to use data to drive business decisions
• Strong business acumen and critical thinking skills to identify, report, and mitigate key business risks.
• Exceptional written and verbal communication skills across multiple functions and teams
• Strong experience working with cross-functional teams across multiple offices and territories
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.