What are the responsibilities and job description for the Strategic Operations Associate - Consumer Engagement position at Uber?
About the Role
Uber is a technology company that is changing the way the world thinks about transportation! We are building technology people use every day. Whether it's heading home from work, getting a meal delivered, or getting to and from the airport, Uber is increasingly a part of the fabric of everyday life.
A critical aspect of our growth strategy involves generating insights about our consumers to allow us to reach them wherever they may be with relevant products, offers, and experiences to position Uber as a daily use case. As the Consumer Engagement team, we are responsible for driving this strategy across rider incentives, membership, partnerships, and more!
This role will focus on analyzing weekly and monthly growth trends across various consumer segments to identify areas of risk and headroom as well as developing targeted strategies to address these high-priority segments and executing on the associated growth tactics.
What You Will Do
For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is a technology company that is changing the way the world thinks about transportation! We are building technology people use every day. Whether it's heading home from work, getting a meal delivered, or getting to and from the airport, Uber is increasingly a part of the fabric of everyday life.
A critical aspect of our growth strategy involves generating insights about our consumers to allow us to reach them wherever they may be with relevant products, offers, and experiences to position Uber as a daily use case. As the Consumer Engagement team, we are responsible for driving this strategy across rider incentives, membership, partnerships, and more!
This role will focus on analyzing weekly and monthly growth trends across various consumer segments to identify areas of risk and headroom as well as developing targeted strategies to address these high-priority segments and executing on the associated growth tactics.
What You Will Do
- This role will focus on tracking and growing high priority consumer segments and use cases
- Evaluate consumer growth health, tracking performance vs. targets, and ensure we are holding ourselves and partner teams accountable for expected results
- Develop analytical frameworks to support the company in decision-making. Identify areas of headroom to drive outsized growth and proactively spot areas of risk
- Develop acquisition, resurrection, and retention strategies to grow our consumer base.
- Partner within the consumer engagement team, marketing, and CRM counterparts to execute campaigns that reach consumers with compelling offers that are relevant to their lifestyle and mobility needs
- Optimize tactics based on experimental results and iterate approach accordingly
- 1 years experience in strategy, operations, analytics, or project/program management
- Proficient in Excel / Google Sheets, Google slides
- Strong data manipulation skills
- 2-4 years of experience in strategy, operations, or project/program management
- Bachelor's degree or equivalent
- Data-driven decision mentality and sound business judgment through strong analytical thinking. Experience with SQL is preferred
- Attention to detail, history of delivering high-quality output, and comfort with ambiguity in a constantly evolving environment
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions to serve various cross-functional teams
- Experience working with strategy development, weighing tradeoffs, and making confident recommendations and plans Self-motivated, ability to work independently demonstrating a high bar for organization and prioritization
For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Salary : $101,000 - $112,500
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