Strategic Operations Lead, Consumer Growth

About The Role

UberEats is looking for a Strategic Operations Lead to drive the development and execution of high-impact growth strategies for our largest Grocery and Retail partners. This senior role requires a strategic mindset, strong leadership capabilities, and the ability to drive cross-functional initiatives that shape Uber Eats' growth in the retail sector.

This role calls for a highly analytical, operationally skilled, and externally strategic leader who can partner with senior stakeholders-both internal and external-to influence growth. You should be comfortable in an ambiguous, fast-paced environment, able to manage multiple work streams at scale, and passionate about expanding Uber Eats' grocery and retail presence.

This is a hybrid role - our team collaborates in-person out of our incredible office in Miami, NYC, Chicago, or San Francisco on Tuesdays and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

• Lead Strategic Growth Initiatives: Develop and implement national growth strategies to accelerate merchant success on UberEats, driving category-wide performance improvements.
• Own Merchant Marketing Strategy: Oversee the end-to-end management of co-marketing and launch plans for some of the largest grocery, convenience, alcohol, and retail partners in North America.
• Partner with Senior External Stakeholders: Present strategies and secure buy-in from executive leadership at top national and regional grocery/retail chains, navigating complex decision-making structures.
• Leverage Data for Decision-Making: Analyze key performance indicators, develop sophisticated data models, and provide insights to drive growth.
• Program Management & Execution: Spearhead large-scale operational initiatives to enhance the efficiency and scalability of retail merchant partnerships.
• Cross-Functional Collaboration: Work with internal teams-including Marketing, Sales, Product, and Operations-to optimize the merchant experience and maximize growth opportunities.
• Drive Scalability: Build frameworks, playbooks, and processes that can scale across markets and partners to create long-term efficiencies.
  
  

Basic Qualifications

• 8 years of experience in strategy, operations, business management, growth, management consulting, or a similar role
• Proficiency in SQL and data analysis tools
• Bachelor's degree
  
  

Preferred Qualifications

• 4 years of experience in management consulting, marketplace growth operations, or corporate strategy
• 2 years of client-facing experience, especially working with senior leadership
• Experience in grocery, retail, or CPG industries is a plus
• Strong analytical and problem-solving skills; ability to navigate complex, multi-stakeholder environments
• Exceptional communication skills, with the ability to influence senior executives and technical stakeholders
• Proven ability to own and scale strategic programs that drive business growth
• Bias toward action, simplification, and cross-functional execution
  
  

For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.