What are the responsibilities and job description for the Business Development Representative position at Ubiquity?
Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Who We Are
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation, and is proudly certified as a Great Place to Work®.
What We’re Looking For
Ubiquity is looking for an energetic, collaborative Business Development Representative to act as the liaison between Ubiquity and CX leaders across industries. Your role will be to seek new business opportunities by contacting and developing relationships with potential new customers who manage customer experience, customer service, or call centers for some of the best companies in the world. To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas as well as using tools to research and find new leads to support your sales objectives. You will use your communication skills to cultivate strong relationships with customers, collaborating with Ubiquity Account Executives from first contact to first meeting, until the deal is closed. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth while expanding your sales skill set with regular training and weekly 1:1 development and coaching sessions.
Job Description
- Customize messages, tailor outreach, make calls, socially connect and collaborate with the marketing team and sales leadership to try new approaches every single day at volume.
- Qualify leads from marketing campaigns as sales opportunities
- Present Ubiquity to potential clients
- Identify prospect needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) clients and the Ubiquity Company sales team
- Report to the Business Development Manager on weekly, monthly, and quarterly sales results
- Align with marketing on messaging, targeting and specific campaigns
- Stay up to date with new products/services and new pricing/payment plans
- Be accountable in delivering on aggressive but achievable metrics for qualified, booked meetings
Requirements:
- Proven work Experience as a Business Development Representative, Account Executive, or similar role
- Hands-on Experience with multiple sales techniques (including cold calls, emails and social media outreach)
- Track record of achieving sales quotas
- Experience with CRM software (e.g. HubSpot)
- Experience with modern sales automation systems like SalesLoft, Outreach or Reply.io a bonus
- Familiarity with MS Excel (analyzing spreadsheets and charts)
- Understanding of sales performance metrics
- Excellent and fully fluent English written and verbal communication and negotiation skills
- Ability to deliver engaging presentations
- Degree in Marketing, Communications, Business Administration or relevant field a bonus
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
