What are the responsibilities and job description for the Customer Service Representative (On-Site) position at UBIQUITY?
Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Job Title: Customer Care Representative
Responsibilities:
- Be customer obsessed.
- Manage each contact interaction with our customers’ satisfaction as your number one priority.
- Identify customers’ needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Interact with customer by asking probing questions to identify customer needs and properly solution
Requirements:
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Utilize various online systems to satisfy customer concerns
- English proficiency C1
- Ability to ask probing questions and problem resolution skills.
- Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
- Ability to read, write, speak and understand the English language in a business environment.
- Experience in a call center industry preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
- Ability to work in multiple online systems at once
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
