What are the responsibilities and job description for the Customer Service Representative position at Ubiquity?
Customer Care Representative
Responsibilities:
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Responsibilities:
- Be customer obsessed
- Manage each contact interaction with our customers’ satisfaction as your number one priority
- Identify customers’ needs, clarify information, research every issue and provide solutions
- Inform customer by explaining procedures; answering questions; providing information
- Deliver on commitments, do what you say you will do
- Resolve the customer issue same day, at most within 24 hours
- Always provide correct information to the customer. Listen carefully to understand the true customer question
- Interact with customer by asking probing questions to identify customer needs and properly solution
- High School diploma or equivalent required
- Passion for delivering a stand-out customer experience
- Excellent verbal and written communication skills
- Utilize various online systems to satisfy customer concerns
- Bilingual (Spanish/English)
- Ability to ask probing questions and problem resolution skills
- Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied
- Ability to follow instructions for specific customer resolutions tasks
- Ability to work in within a high-pressure environment and maintain a positive interaction for the customer
- Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
- Ability to read, write, speak and understand the English language in a business environment
- Experience in a call center industry preferred
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business
- Ability to work in multiple online systems at once
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