Multi-Divisional Team Lead (Conventus)

Join Our Team and Grow Your Career

If you are ready to take the next step in your career, UBMD Pediatrics is the place for you. We offer a competitive salary and comprehensive benefit package. This is a chance you don't want to miss!!! UBMD Pediatrics is committed to providing excellent care for children and building strong relationships with families. We're looking for an enthusiastic Multi-Divisional Team Lead to join our team and make a difference in the lives of our patients.

About UBMD Pediatrics

UBMD Pediatrics is one of 18 practice plans within UBMD Physicians’ Group, the single largest medical group in Western New York. We provide premier health care to infants, children, adolescents and adults. In addition to primary care pediatrics, we have 18 pediatric subspecialties. Our physicians make up the academic teaching faculty within the Department of Pediatrics at the Jacobs School of Medicine and Biomedical Sciences at the University of Buffalo and at Oishei Children’s Hospital. For more information regarding UBMD Pediatrics, please visit www.UBMDPediatrics.com.

Why You'll Love Working Here

• Be part of a team: We are dedicated to providing exceptional care and fostering a supportive, collaborative work environment.
• Make a difference: You'll play a vital role in shaping patient experiences and supporting their health journey.
• Work-life balance: Enjoy a generous PTO plan
• Competitive benefits: Includes medical, dental, vision, 401(k) with employer contribution, paid time off, and more (details below).
• Supportive Environment: Collaborative work environment with opportunities for professional growth.

Responsibilities:

• Ensure smooth daily operations within the assigned specialty.
• Monitor patient flow, appointment scheduling, and clinical efficiency.
• Assist in coordinating staff assignments and schedules to maintain coverage.
• Identify operational bottlenecks and recommend improvements.
• Ensure compliance with safety, regulatory, and clinical standards.
• Act as the first point of contact for staff needing guidance or issue resolution.
• Provide on-the-job training and onboarding for new employees.
• Support staff in adhering to practice policies, procedures, and workflows.
• Recognize and address minor performance concerns before escalation.
• Promote a positive and collaborative team culture.
• Ensure adherence to clinical protocols, billing accuracy, and documentation standards.
• Monitor and address compliance risks in collaboration with the practice manager.
• Gather data on patient satisfaction and staff productivity for ongoing improvement.
• Assist in identifying and implementing best practices within the specialty.
• Identify and propose workflow improvements to enhance patient care and staff efficiency.
• Help troubleshoot daily operational challenges.
• Collaborate with other team leads to share best practices and improve cross-specialty coordination.
• Other duties as assigned.

Requirements and Qualifications:

• Demonstrated leadership ability with experience in pediatric specialties.
• A minimum of 2 years of experience in an outpatient clinical setting.
• Exceptional customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Proficiency in computer software and applications relevant to divisional operations.
• In-depth knowledge of scheduling, insurance verification and benefits, and billing policies/procedures.
• Experience with AllScripts, Group Management, Phreesia and FollowMyHealth Dashboards preferred.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $22 - $24