What are the responsibilities and job description for the Electronics Repair Technician position at uBreakiFix?
Electronics Repair Technician
Do you enjoy discovering how things work?
Do you get excitement out of completing a difficult task?
Do you want the opportunity to move up to a manager's position in a great company?
Since its inception in 2009, uBreakiFix has grown to more than 500 stores with hundreds of new stores to open in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
About Us: The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones & tablets, to cameras, laptops and computers.
Visit www.ubreakifix.com for more info!
Job Title: Electronics Repair Technician / Customer Support Representative
Job Summary: Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. We are seeking individuals who are looking to build a career in our industry, no technical expertise is required, we will provide training. If you are self-motivated, customer oriented, and willing to take on new challenges everyday we would love to hear from you.
Basic Qualifications:
- Outstanding customer service skills
- Excellent technical, problem solving, and analytic skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
Tasks and Responsibilities:
- Diagnose, troubleshoot and repair devices (don't worry we'll train you!)
- Provide recommendations for problem resolution
- Explain complex issues to customers in a simple to understand manner
- Provide pricing estimates to customers
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair\Maintain the cleanliness and professional appearance of the store
Job Type: Part-time and full-time available
Salary: $13.00 to $17.00 /hour commission bonus.
Additional higher hourly available with relevant experience.
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $13 - $17
