Smartphone Repair Technician

Since its inception in 2009, uBreakiFix has grown to more than 800 stores across the U.S. and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and/or computer hardware? Well then come join one of the largest and most reputable smartphone repair companies in the US.

About Us:
The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry.

uBreakiFix handles everything from iPhones, Samsung, Google, Xboxes and PS4s, to cameras, laptops and computers. Do you have broken glass on your iPhone 11? A virus that your PC can't seem to get rid of? A Samsung Galaxy S23 that just won't shake software issues? A Mac that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality -- all for much less than buying a new one. And most repairs can be completed while you wait!

From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

Job Description: Serves customers by diagnosing, troubleshooting and repairing devices, such as smartphones, tablets, computers, gaming consoles and other electronics. Other duties include cash handling, work order management, client interactions, sales, and customer service.

Basic Qualifications:
Outstanding customer service skills
Excellent technical, problem solving, and analytic skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED

Preferred Qualifications:
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working at retail electronics store

Tasks and Responsibilities:
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Experience:

• Smartphone Repair: 1 year (Required)
• Computer Repair: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18 - $20