The Ambulatory Care Supervisor (ACS) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. Th e ACS position serves as an office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s). The ACS is responsible for the direct supervision and development of clerical and clinical support staff positions in conjunction with the Department Manager.
Responsibilities include but are not limited to :
- Assisting with establishing staffing requirements and assignments to staff
- Respond to questions from staff regarding workflow, work process, or unusual circumstances
- Conduct weekly / monthly staff meetings in conjunction with the Department Manager
- Assist in identifying and providing opportunities for staff to obtain further training and expertise, which will enhance skill levels and job performance
- Maintain an efficient flow of information between clerical back-office staff, management, and physicians
- Monitor and adjust work assignments to provide adequate coverage for all positions supervised
- Coordinate with Nurse Manager or Supervisor, or department back office leads and Department Manager for back-office workflow delegation
- Serve as resource person for staff to answer questions and resolve problems
- Participate in activities related to physician schedules, template maintenance; and scheduling parameters to monitor and provide appropriate patient access
- Assist with coordinating communication regarding provider time off and / or call coverage
- Compile data for monthly statistical reports as requested by the Department Manager
- Proficiency in the operation of computer systems and applications necessary for clinic staff to perform their primary job functions
Apply By Date : February 10, 2025 at 11 : 59 PM
Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and / or certification if required for the position
Bachelor's degree in a closely related area OR equivalent experience and trainingA demonstrated minimum of 3 years of recent Ambulatory ExperienceDemonstrated recent Supervisory experienceAbility to efficiently use computer system applications for all functions required for this position including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information.)Filing skills to maintain logs and files of information in alphabetical, chronological , and / or numerical order, such that it is current and easily retrievableDemonstrated ability to work independentlyDemonstrated decision-making skills that reflect the ability to supervise a specified unit of workersMust be able to represent assigned unit serving as subject matter expert and resource person for the staffProblem-solving skills to independently define issues create viable solutions and exercise delegated authority to take action for a prompt and satisfactory resolutionAbility to seek appropriate assistance from others when the limit of delegated authority has been reachedInterpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism both in person and on the telephone and to effectively respond to individuals who may be angry or upsetAbility to project an attitude of professionalism and service orientation and be able to instill this attitude in the staffAbility to communicate effectively (both orally and in writing) with all levels of staffpatients and providersOrganizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient mannerAbility to adjust to changing workload or assignments and pressures of increased workload or deadlinesAbility to establish priorities for own work within stated guidelines : respond flexibly to changes in priorities, and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptionsAdministrative skills to oversee daily office operations; participate in the development of policies, procedures, and systems; handle facility, equipment, and supply needsTyping skills sufficient to use computer keyboard for timely and accurate input and productionWriting skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and / or routine correspondence that is clear, concise, and easy to understandBookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare depositsKnowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification. Cashiering, billing, etc.Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAAKnowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services complete and submit billing documentation, and explain provisions and requirements to patientsKnowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and suppliesSkills to interview applicants utilizing effective screening techniques. Knowledge of standard hiring protocolsAbility to objectively and constructivelyEvaluate employee performances relating to specific job descriptions, standards of performance, and goalsAbility to train, supervise, and offer conflict resolutionAdminister disciplinary action; initiate and follow through with corrective action up to and including dismissalAbility to understand human motivation and needs and encourage employee development and initiativ eAbility to understand and follow industry process improvement methods to identify, plan, implement, and measure outcomesPreferred Requirements :
A demonstrated minimum of 3 years of recent OBGYN experienceKey Responsibilities
35% - Staff Supervision25% - Coordination of Daily Operations25% - Additional Job Functions15% - Computer System OperationsDepartment Overview
The UC Davis Department of Obstetrics and Gynecology is committed to providing the highest quality care to women in every stage of their life, whether she is seeking contraceptive or fertility advice, care during and after pregnancy, or treatment for menopausal symptoms. The OBGYN Clinic completes approximately 25,000 visits per year at the Ambulatory Care Center and in Sacramento. In addition to general obstetrics and gynecology, services are provided in the subspecialties of Dysplasia, Endocrinology, Perinatology, Prenatal Diagnosis, Oncology, Urogynecology, and Family Planning. The OBGYN department provides abortion services.
POSITION INFORMATION
Salary or Pay Range : $ 2,593.60 - $ 4,616.80Salary Frequency : Bi-weeklySalary Grade : 21UC Job Title : AMBUL CARE ADMSTN SUPV 1UC Job Code : 004172Number of Positions : 1Appointment Type : CareerPercentage of Time : 100 % Full-timeShift Hours : V ariable shifts (08 hours), may include nights and weekendsLocation : Ellison Ambulatory Care Center , Sacramento, CAUnion Representation : 99 - Non-Represented (PPSM)Benefits Eligible : YesThis position is 100% on-siteTHIS IS NOT AN H-1B VISA OPPORTUNITYBenefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html.
High-quality and low-cost medical plans to choose from to fit your family's needsUC pays for Dental and Vision insurance premiums for you and your familyExtensive leave benefits including Pregnancy and Parental Leave, Family & Medical LeavePaid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining AgreementPaid Time Off / Vacation / Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining AgreementContinuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining AgreementAccess to free professional development courses and learning opportunities for personal and professional growthWorkLife and Wellness programs and resourcesOn-site Employee Assistance Program including access to free mental health servicesSupplemental insurance offered including additional life, short / long term disability, pet insurance, and legal coveragePublic Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified rolesRetirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found hereUC Davis cares about building a community, which is why we provide resources to enhance diversity, equity, and inclusion as well as Employee Resource Groups (ERGs) to support our staffPhysical Demands
Standing - Occasional Up to 3 HoursWalking - Occasional Up to 3 HoursSitting - Frequent 3 to 6 HoursLifting / Carrying 0-25 Lbs. - Occasional Up to 3 HoursPushing / Pulling 0-25 Lbs. - Occasional Up to 3 HoursBending / Stooping - Occasional Up to 3 HoursSquatting / Kneeling - Occasional Up to 3 HoursTwisting - Occasional Up to 3 HoursReaching overhead - Occasional Up to 3 HoursKeyboard use / repetitive motion - Frequent 3 to 6 HoursMental Demands
Sustained attention and concentration - Frequent 3 to 6 HoursComplex problem solving / reasoning - Occasional Up to 3 HoursAbility to organize & prioritize - Frequent 3 to 6 HoursCommunication skills - Frequent 3 to 6 HoursNumerical skills - Occasional Up to 3 HoursConstant Interaction - Frequent 3 to 6 HoursCustomer / Patient Contact - Frequent 3 to 6 HoursMultiple Concurrent Tasks - Frequent 3 to 6 HoursWork Environment
UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space .Must be willing to work variable days (including weekends), hours, and locations as required to meet business needs of the practice, May be required to fulfill medical records responsibilities.Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessmentThis position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirementsMisconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
For the University of California's Affirmative Action Policy, please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply for jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-ZM
To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks
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