Patient Navigator 2 (48X)

CA-CC #LI-CC1 #48xAdminsupport

The position assist and supports a communication and service-based program to promote family-centered care and coordinate family / caregiver involvement during the surgical visit. They will serve to improve patient / caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed. This person should be customer service oriented. This position will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient / family satisfaction through communication regarding wait times and delays. This individual will serve as an ambassador for the division of Perioperative services.

Apply By March 10, 2025

Minimum Qualifications

• AHA or UC Davis Health CPR- Basic Life Support
• Bachelor of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and / or equivalent experience / training
• Minimum of 1-2 years of experience in the Healthcare industry
• Proficient with common business software
• Ability to touch-type 20 words per minute
• Demonstrate error-free prose that conveys meaning to readers with clarity and sophistication. Write (via inventing, drafting, and revising) text that effectively communicate ideas, facts, and / or information to an audience appropriate for the assignment.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Ability to work independently in a fast paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Problem-solving skills to define a problem. Identify resources available, create viable solutions and take necessary action to implement and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ability to cope during stressful situations.
• Ability to communicate effectively, both orally and in writing, in an informative diplomatic manner with consumers, referring providers, physicians, hospital administration, patients, staff, and the general public.
• Ability to be highly productive and able to sit for prolonged periods of time and perform repetitive tasks. Ability to stand and walk for long periods of time.
• Knowledge and understanding of basic medical terminology.
• Accurate data entry, attention to detail, ability to identify errors and make corrections.
• Ensure compliance with University and departmental policies and procedures. Maintain training and competencies at all times. Perform other duties as assigned

Preferred Qualifications

Key Responsibilities

Department Overview

The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical and procedure patients.

P osition Information

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC :

Physical Demands

Mental Demands

Work Environment

Works overtime as defined by the collective bargaining agreements, and works weekends and holidays. References reflect an overall meet or exceeds. This position is directly responsible for providing support to Perioperative Services locations across UC Davis Health.

Special Requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit :

For the University of California's Anti-Discrimination Policy, please visit :

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

Apply for Job

Salary : $26 - $40