Executive Director (CUSTOMER SVC MGR 1)

Under direction of the Governance Board and the management of the Executive Assistant Dean of the School of Veterinary Medicine, the Executive Director will provide leadership and management of the Academic Units Shared Service Center (AUSS-C) which consists of complex business units that deliver services across multiple functional disciplines to provide outstanding customer service and efficient operations. This is a highly interactive position that requires direct and continuous interaction with all levels of UC Davis administrative leadership, UC Systemwide meetings, and the UCPath Center. The Executive Director represents the eight schools and colleges in organization meetings and at systemwide meetings on matters pertaining to payroll, personnel and system policies and practices. The incumbent is responsible for management oversight of the service center, including its budget, short- and long-term strategic planning, leadership of on-going process improvement, and policy development and administration. Provides advice and strategic consultation to the Executive Assistant Deans on administrative matters. Services as a direct resource to CAOs, senior managers and supervisors, providing high level consultation, leadership, analysis, advice, planning and management. Maintains and develops relationships with clients, peers, central campus units, UCPath and our sister campuses. The Executive Director follows and promotes the UC Davis values and principles of community in all actions.

Apply By Date

April 20, 2025 at 11:59pm

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened on a weekly basis. The position can be filled prior to the removal date.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in business management, finance or human resources, or an equivalent combination of work experience and education.
• Five to seven years of progressively responsible experience managing various business operations in a large complex organization. Experience in the principles and practices of business management and effective leadership to ethically manage.
• Experience working with the principles and practices of leave administration, human resources management, including classification administration and employee and labor relations, including a working knowledge of employment laws and regulations.
• Supervisory experience and team building skills demonstrated through past performance to effectively recruit, train, evaluate, motivate, resolve problems/conflicts, conduct performance management, and build a productive service-oriented team environment. Ability to develop policies and procedures to ensure consistently high-level and responsive service to multiple constituencies.
• Strategic planning, analytical and program evaluation skills to provide sound recommendations, continually examine, develop or revise to accommodate change requirements.
• Outstanding communication skills (oral and written) with a diversity of situational communication styles and demonstrated high level of political acumen.
• Skills to analyze complex problems or information in an objective manner from a broader UC perspective and derive logical conclusions and use original and innovative approaches and techniques to solve difficult problems with multiple variables.
  
  

Preferred Qualifications

• Management experience in a higher education setting to oversee administrative functions in support of academic programs.
• Presentation and communication skills to convey information clearly and persuasively in representing the organization to high-level internal and external stakeholders.
• Knowledge of UC and UC Davis Human Resources, payroll and accounting policy, procedure and practices.
• Excellent leadership skills including collaboration, coaching, and develop subordinates; ability to build good working relationships.
• Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively.
  
  

Key Responsibilities

• 50% - AUSS-C Management and Leadership
• 30% - Strategic Planning and Process Improvement
• 20% - Consultative Support
  
  

Department Overview

The Executive Director provides leadership and vision to the service center, consistently implementing industry best practices, improving the customer experience, and aligning the services provided by the service center with the needs of the eight schools and colleges which is comprised of 10,000 staff, academics, and student employees in the following:

• College of Biological Sciences
• College of Engineering
• College of Letters and Science
• Intercollegiate Athletics
• Graduate School of Management
• School of Education
• School of Law
• School of Veterinary Medicine.
  
  

The incumbent will regularly reach out to CAOs and clients to assess the effectiveness of shared services support and promote ongoing business process improvement. The AUSS-C is a collaborative effort between the colleges and schools at UC Davis to centralize a set of transactional processes and consultative services across the eight units in support of UC Path, UC HR, UC Payroll, Office of Graduate Studies, Academic Affairs, and Personnel and Payroll management systems. AUSS-C expertly performs human resources, leave administration, payroll and personnel transactions in service of these academic units, supporting all employee types: academic (Academic and Fiscal Year), Academic Senate faculty, Academic Federation academics, graduate students, staff, and staff student assistants. AUSS-C is the focal point for UCPath transactions for its academic units to ensure high quality and timely service. AUSS-C provides subject matter expertise to the other shared service centers and is seen as a leader in transactional knowledge in the UCPath system and UCPath Center. The School of Veterinary Medicine provides administrative supervision and support to AUSS-C. The service center improves efficiency, reduces costs, and provides more consistent services across the organization by taking advantage of economies of scale, leveraging technology for automation, standardizing processes, and consistently improving how they deliver services.

POSITION INFORMATION

• Salary or Pay Range: $92,000/yr. - $172,000/yr.
• Salary Frequency: Monthly
• Salary Grade: Grade 24
• UC Job Title: CUSTOMER SVC MGR 1
• UC Job Code: 000276
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday, 8am - 5pm
• Location: Davis, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
  
  

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
  
  

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours
  
  

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours
  
  

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Occasionally work outside the standard work schedule to meet deadlines and manage critical issues.
  
  

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
  
  

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks