What are the responsibilities and job description for the Front Desk Coordinator - Moores Cancer Center - 134485 position at UC San Diego Health?
Please note that this position is a part-time appointment
UCSD Layoff from Career Appointment: Apply by 2/21/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 3/5/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Current UC San Diego Health employees who apply by 2/26/2025 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.
Under the supervision of the Clinical Operations Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center areas such as Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion, Fast Track, MRI, Imaging and Laboratory Services. The Front Desk Coordinator conducts registration, insurance and authorization verification, updates patient demographics, schedules and updates appointments, collects co-payments, manages/monitors cash drawer, expedites reports, supports and assists with template requests, handles in-basket pool, assists with daily office workflow, works closely with physicians, nurses, staff, leadership and other UCSD departments.
The Front Desk Coordinator provides Call Center Specialist coverage, which includes duties such as customer service, answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders from routed referrals through the MUC work queue. The Front Desk Coordinator provides Clinical Care Coordinator coverage, which includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral work queue on a daily basis. The Front Desk Coordinator assists physicians and all team members with managing all patient-related affairs and acts as patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions, and assisting in other patient-related requests. The Front Desk Coordinator expedites patient needs, administrative duties, calendaring, academic duties, and other duties as assigned.
MINIMUM QUALIFICATIONSThree (3) years of relevant experience working in a large healthcare organization.
Prior scheduling experience.
Proven knowledge of third-party payors, including federal, state, and private health plans.
Experience with patient check-in/check-out and cash handling.
Demonstrated experience with insurance and authorizations.
Knowledge of appointment scheduling systems, preferably Epic.
Possess strong computer skills and be able to work between multiple systems during calls.
Must have excellent customer service skills.
Oncology experience.
Outpatient experience.
Epic-Cadence experience.
Bilingual English/Spanish
Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
Salary : $54,664 - $67,944
