What are the responsibilities and job description for the Infusion Scheduling Coordinator - Hillcrest - 134114 position at UC San Diego Health?
UCSD Layoff from Career Appointment: Apply by 2/4/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 2/14/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Cancer Services Infusion Scheduling Supervisor, the InfusionScheduler is responsible for scheduling and coordinating multiple complex Infusion Centerappointments including infusion, fast track and lab visits for non-oncology and oncology patients. This position works closely with patients, providers, nursing team, and leaders to schedule accurate and safe treatments for the patient and ensure the optimal patient experience.
The Infusion Scheduler communicates with patients continuously with appointment updates. Theywill answer incoming patient calls to schedule appointments and answer any non-clinical/ medicalpatient questions or triage to the appropriate staff member. They may also make outgoing phonecalls to schedule subsequent infusions and remind patients of upcoming infusions.
The Infusion Scheduler is responsible for the creation of Hospital Account Records (HARs) andensuring patient registration, demographics, and insurance information is accurate and continually updated and verified. This position also involves understanding authorization requirements and referral management. The Infusion Scheduler will help direct patients to the appropriate clinical setting and facilitate patient flow. May provide additional coverage as needed in all areas, including Infusion Services Call Center and check-in support as well as a variety of clerical and administrative duties in support of daily patient services within all clinical areas.
MINIMUM QUALIFICATIONSThree (3) years of experience working in a large healthcare organization.
Prior scheduling experience.
Experience with patient check-in/check-out and cash handling.
Demonstrated experience with insurance, authorizations, and referrals.
EMR trained. Epic experience preferred.
Excellent customer service skills.
Excellent written and verbal communication skills.
Working knowledge of medical terminology.
Infusion scheduling experience.
Demonstrated knowledge of oncology.
Previous call center experience.
Epic experience.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
Position will be expected to float to multiple locations based on department staffing needs.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
Salary : $54,664 - $67,944
