#133570 Customer Service Dispatch Center Representative

DESCRIPTION

Under direction, performs public transportation and mobility scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public.

QUALIFICATIONS

• Excellent general office and administrative skills.

• Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriately. Ability to build and maintain customer relations through a professional approach to handling customer service needs and problems.

• Ability to independently analyze situations and problems, identify issues and make effective decisions or recommendations within established procedures. Ability to communicate sound judgment and respond quickly to sensitive and urgent situations

• Demonstrated ability to work efficiently in a busy, service-oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Ability to work with other staff personnel in a positive, team-oriented manner.

• Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility; excellent telephone manner in handling a variety of calls. Proven ability to demonstrate mature judgment, confidentiality, diplomacy, and flexibility to promote and to maintain positive working relationships and job effectiveness.

• Proven communication skills, both verbal and written, including knowledge of correct English grammar, spelling, punctuation, and usage, with the ability to compose letters and memoranda utilizing appropriate formats and styles, while proofing work to ensure accuracy of grammar, punctuation, and spelling.

• Ability to fully analyze assignments, to gather data and information, and to work with tact and diplomacy with all members of the campus community.

• Ability to operate standard office equipment, i.e. computer, 10-key, various printers, fax machine, copy machine, and scanner.

• Proven ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word. - Required

• Ability to maintain acceptable work habits, demeanor, attention to detail, punctuality and regularity of attendance.

• Demonstrated experience to effectively operate a variety of communication hardware such as: multi-line phones, voice mail, two-way radios, paging system, electronic mail, and electronic forms.

• Demonstrated ability to effectively interpret and follow instructions and complete accurately assignments which require a high level of detail.

• Practice and model the fundamentals of UC San Diego's Principles of Community.

SPECIAL CONDITIONS

• Must possess and maintain a valid California Driver License.

• DOJ/FBI, and DMV background check and clearance required prior to employment.

• May be part of the California DMV's pull notice program.

• Must be able to work outdoors in a variety of climates.

• May be assigned overtime or alternate work schedules, such as evening shift, weekends and holidays.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace