What are the responsibilities and job description for the Information Systems Analyst position at UC San Diego?
#134191 Information Systems Analyst
Filing Deadline: Thu 2/6/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 2/4/25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 2/6/25. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will be filled at the Information Systems Analyst 1 or 2 level depending on the experience and qualifications of the selected candidate.
UC San Diego Policy will not allow this position to receive work visa sponsorship.
DESCRIPTION
The University of California’s only school of international affairs, the School of Global Policy & Strategy (GPS) provides a unique resource for training leaders, creating ideas, and building networks for the Pacific Century. GPS is internationally renowned for its innovative programs, superb faculty and outstanding students and now stands among the world's top graduate schools of international relations and is the established leader in its focus on Asia and the Americas. GPS instructs a diverse student body consisting of 60% domestic and 40% international students in MPP, MCEPA, MIA, BA-MIA, MAS, joint PhD with Department of Political Science and executive education programs. GPS also administers the International Studies Program, a fast-growing interdisciplinary program with over 1500 declared undergraduate majors, that offers a rigorous curriculum for undergraduate students interested in international affairs. Offering nine B.A. degree options, three combined BA/MIA program, and a minor program, the International Studies Program explores the interaction between the international and national, global and local, contemporary and historical ideas shaping globalization. GPS is also the parent organization to major research centers: Center on Global Transformation (CGT), Center for U.S.-Mexican Studies, 21st Century China Center, Fudan-UC Center on China, Institute on Global Conflict and Cooperation (IGCC), Policy Design and Evaluation Lab (PDEL), Laboratory on International Law and Regulation (ILAR), and Japan Forum for Innovation and Technology (JFIT).
Applies IT professional concepts, department / unit and campus / medical center / OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Provide information systems support for a wide variety of issues to faculty, staff and students from the school. As this position is embedded in one of the departments, incumbent is the first point of contact for many issues and has considerable autonomy to make recommendations and triage decisions within the parameters defined by School's standard practices and procedures. Ongoing communication and status updates via the GPS ticketing systems, email, chat and/or phone is required so issues of moderate complexity and beyond can be escalated immediately to the GPS infrastructure personnel.
Job duties can vary from day to day but include a mixture of user and hardware technical support (e.g. S/software installation and maintenance; demonstrating correct usage of standard productivity applications; computers, mobile device and peripheral installation and troubleshooting); system administration tasks (e.g. user and computer management tasks in the campus Active Directory environment; web site administration; network connectivity monitoring and provisioning); A/V IT support (e.g. recording/projection equipment configuration/training; production and distribution of multimedia materials); and other information systems supports tasks as needed (e.g. applying standard security policies and monitoring/remediating vulnerabilities; creating database backups; creating/enhancing moderately complex scripts on Unix and Windows servers in support of administration tasks and web-based applications). Other duties include maintaining the GPS hardware and software inventories, generating reports on the basis of this data, and documenting local procedures.
- Occasional overtime and weekend work required.
This position will be filled at the Information Systems Analyst 1 or 2 level depending on the experience and qualifications of the selected candidate.
Hiring Range for Information Systems Analyst 1, Title Code 7307, is $25.77 - $31.20/hour
Hiring Range for Information Systems Analyst 2, Title Code 7308, is $33.29 - $42.05/hour
QUALIFICATIONS
Requirements for level one:
Knowledge relating to the design and development of software.
Demonstrated ability to install software and troubleshoot basic problems with computing devices, peripherals and software. Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.
Demonstrated ability to install, update and configure recent version of Microsoft Windows and MacOS, as well as common software packages that run on these operating systems.
knowledge of TCP/IP networking concepts and using them to configure and troubleshoot computers and other networked devices.
Understanding of data management operations and database administration.
Knowledge of computer security best practices and policies. Ability to put knowledge into practice.
Ability to write technical documentation in a clear and concise manner.
knowledge of Audio/Video equipment for projecting and recording multimedia files.
Knowledge of codecs and container formats used to store multimedia files.
Demonstrated ability to create and modify basic web pages.
Requirements for level two:
Demonstrated experience with database administration.
Working knowledge of computer operating systems such as Win 10 & 7, and MacOS. Knowledge of the design, development and application of technology and systems to meet business needs.
Working knowledge of computer hardware and peripherals installation, configuration and maintenance. Working knowledge of document management systems and its processes.
Knowledge relating to the design and development of software. Knowledge of secure software development.
Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Provides internal technical support to more junior staff members and assists junior staff in resolving customer problems.
Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Knowledge of incident response procedures. Demonstrated ability to follow software specifications
Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.
Knowledge of data management systems, practices and standards.
Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.
Demonstrated testing and test planning skills.
Requirements for both levels:
Ability to write technical documentation in a clear and concise manner.
Demonstrated understanding of how system management actions affect users and dependent / related functions.
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Willingness to cooperate with and assist other staff with resolutions. Strongly service-oriented in attitude and actions.
Knowledge of several areas of IT.
SPECIAL CONDITIONS
- Background check required.
Pay Transparency Act
Annual Full Pay Range: $69,500 - $123,500 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $33.29 - $59.15
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
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Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- Abusive Conduct in the Workplace
Salary : $69,500 - $123,500
