Front Desk Receptionist

UCA General Insurance Services is a Commercial Insurance MGA writing preferred insurance products in Hospitality, Habitational, and other classes of program business in 7 Western States. In business since 1984, UCA is a solid and stable company in the commercial insurance space. Many of our employees have been with the company since the start; UCA is a place to grow your career. You can learn more about our company here: www.ucageneral.com

Overview - THIS IS AN IN-OFFICE POSITION (NO HYBRID OR REMOTE)
We are seeking a professional Receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing excellent customer service and administrative support.

DUTIES AND RESPONSIBILITIES:

· Screen calls and take messages.

· Organize files for billing, customer and client records, etc.

· Direct visitors to the correct office.

· Respond to all customer inquiries in a polite and timely manner.

· Effectively answer and direct phone calls to the correct department.

· Welcome and greet visitors in a warm and friendly manner, and answer any questions visitors have.

· Maintain and stock the reception area and all common areas in a clean and tidy manner at all times. (Kitchen, Bathroom, Conference Room etc.)

· Operate standard office equipment on a regular basis, including a copy machine, and a computer.

· Keep detailed and accurate records of visitor requests and of calls received.

· Receive deliveries; sort and distribute incoming mail.

· Take inventory of supplies and restock as needed.

· Maintain the general office filing system, file for other departments as needed.

· Perform other administrative duties as required to support the mission and function of the company.

· Provide additional support to all other departments as needed

JOB QUALIFICATIONS:

· This position requires a person who must be able to work under stress and deal with the public effectively in a professional manner.

· 2-3 years of relevant experience in an office environment.

· Able to type minimum 35 words per minute (minimum).

· Ability to pay close attention to detail and be flexible in a fast paced and growing organization.

· Result driven, persistent - able to self-direct and work independently showing initiative, while seeking guidance when appropriate.

· Ability to work with a team.

· Comfortable multitasking and prioritizing tasks without guidance.

· Time management expertise to ensure tasks are completed in a timely manner throughout the day.

· Organizational skills to keep an accurate record of documentation.

· Demonstrated ability to read, write, and speak English.

· Proficient technology usage skills.

· Honest and ethical team player.

· Excellent communication skills, both written and verbal.

· Strong attendance history of punctuality.

· High School diploma or General Education Degree (GED) preferred.

· Strong conflict de-escalation skills in order to deal with upset clients/guests.

· Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.

· Ability to operate scanners, copiers and printers.

THIS IS AN IN-OFFICE POSITION (NO HYBRID OR REMOTE)

We are conveniently located in north Orange County, near Cypress College. This is an in-office position, Monday through Friday from 8:30am to 5pm.

Our company offers paid vacation and sick time, as well as 10 paid holidays, a 401k plan with employer match, and health benefits including Kaiser Permanente medical.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Cypress, CA 90630 (Required)

Ability to Relocate:

• Cypress, CA 90630: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20