What are the responsibilities and job description for the Mobile Crisis Response Supervisor position at UCAN?
Position Title: Program Manager/Clinical Supervisor (Mobile Crisis Response/Full-time)
Department: Mobile Crisis Response (MCR)
Reports to: Senior Vice President of Therapeutic and Clinical Services
About the Program:
The Mobile Crisis Response (MCR) program will add to our continuum of care, enhancing our ability to provide timely and effective crisis intervention and support to individuals and families in our community. This program will operate with an after-hours crisis line, providing round-the-clock support for individuals in need, highlighting our unwavering commitment to ensuring help is available at any time and emphasizing our dedication to serving the most vulnerable and those in urgent need of assistance.
Position Objective and Summary:
UCAN is seeking a dedicated and experienced Mobile Crisis Response Supervisor to lead our Mobile Crisis Response Team. This position involves overseeing the crisis intervention services provided to individuals experiencing acute mental health crises. The Supervisor will ensure that the team delivers high-quality, timely, and effective crisis intervention, assessment, and referral services to those in need.
Essential Functions and Responsibilities:
Leadership and Supervision
- Provide direct supervision and support to Mobile Crisis Response Team members, including clinicians and support staff.
- Conduct regular team meetings, individual supervision, and performance evaluations.
- Foster a collaborative and supportive team environment.
Crisis Intervention
- Oversee the provision of crisis intervention services, including assessment, de-escalation, and stabilization.
- Ensure appropriate and timely responses to crisis calls and referrals.
- Provide direct crisis intervention services as needed.
- Program Development and Management:
- Develop, implement, and monitor crisis response protocols and procedures.
- Ensure compliance with regulatory requirements and best practice standards.
- Collaborate with other UCAN programs and community partners to enhance service delivery and continuity of care.
Training and Development
- Plan and facilitate training sessions for staff on crisis intervention techniques, mental health assessment, and related topics.
- Stay current with developments in the field of crisis intervention and mental health.
Data Collection and Reporting
- Maintain accurate and timely documentation of crisis response activities.
- Analyze data to monitor program effectiveness and identify areas for improvement.
- Prepare reports for internal and external stakeholders as required.
Education/Job Experience/Certification:
- Master’s degree in Social Work, Psychology, Counseling, or a related field required.
- Licensure (LCSW, LCPC, or equivalent) preferred.
- Minimum of 3-5 years of experience in crisis intervention or mental health services.
- Previous supervisory or leadership experience required.
Special Knowledge and Qualifications:
- Strong clinical skills in crisis assessment, intervention, and stabilization.
- Excellent leadership and team-building abilities.
- Effective communication and interpersonal skills.
- Ability to handle high-stress situations with professionalism and composure.
- Proficiency in data management and report writing.
Working Environment: Must be available for on-call rotation and able to respond to crisis situations during non-traditional hours. Ability to travel within the service area as needed. Work may involve exposure to high-risk situations and emotionally charged environments.
