Health Promotion Program Specialist

As a Health Promotion Program Specialist, you will be responsible to serve as a subject matter expert (SME) for designated UCare health promotion member programs. You will work with members, external partners, and customer service teams daily to verify member program eligibility and resolve member and program issues, as well as partner with internal and external stakeholders and vendors for implementation, training, updates, and program communication. You will also be responsible for analyzing and reporting health promotion program trends and outcomes; as well as participating in other member health initiatives.

• Overall program management to include - maintain daily management and operations of Health Promotion programs as assigned by responding to member, customer service, providers and community agency inquiries; sending information to members, providers, and agencies; ensuring and verifying eligibility as needed; registering eligible members for health promotion programs and incentives. Provide ongoing monitoring, evaluation and issue resolution of assigned projects. Develop key objectives, activities, outcomes and process measurement plans. Manage within budget and deliverable dates.

• Serve as the SME for all program operations and member eligibility for Health Promotion programs. Respond to internal and external stakeholders and customer service inquiries in a timely manner to update, train, and communicate Health Promotion programs and benefits.

• Work cross departmentally and in collaboration with teams such as Legal, Configuration & Claims Operations, Product, and others, to ensure contracts, payment, program operations, and work instructions are in place for successful program management.

• Document and maintain Health Promotion Program inventory.

• Perform program analysis and formal write-up to present to internal and external stakeholders on current Health Promotion Programs. Support development of Health Promotion department strategies and reports. Maintain current, accessible and useful methods of documenting and evaluating programs. Compile and prepare reports representing activities, productivity, cost savings and recommendations.

• Participate in projects and/or workgroups, as assigned, to support UCare quality ratings. Manage UCare efforts in preventative health initiatives; including behavior change and preventative quality health improvement goals.

• Collaborate with public health and community organizations on public health and community initiatives.

• Identify potential new prevention initiatives and health promotion programs, primarily the Medicaid and dually eligible Medicare and Medicaid programs. Make recommendations to Marketing leadership on next steps.

• Other projects and duties as assigned.

Education

Bachelor’s degree in health education, Public Health, or Community Health. Demonstrated experience may be considered in lieu of experience.

Required Experience

At least two years of experience working in a matrix health delivery setting, such as health department, physician group, nonprofit agency, health plan or community clinic. Administrative and/or project management experience. Experience working with Medicaid populations, child and teen services and/or car seat education. Partner/vendor management experience.

Preferred Experience

One year experience working with diverse populations such as Somali, Hmong, Latino, or African American. Health prevention program development experience preferred. Master’s degree in health education, Public Health or closely related field.

THE UCARE DIFFERENCE

The UCare difference is our people power – employees actively working on the behalf of our members to get them access to the health care they need. We value and respect each individual's ideas and contributions, and provide the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, and a myriad of volunteer activities. If you're looking for an inclusive environment that celebrates your people power, helps you build on your strengths and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

JOB POST DATE: 09/19/2023