What are the responsibilities and job description for the Account Experience Specialist, Denver, CO position at UCB?
Make your mark for patients
We seek an energetic and accomplished Account Experience Specialist (AES) to join our Rare Syndromes-U.S. Epilepsy Team for the Denver, CO geography.
As an AES, you will be the primary in-office liaison for FINTEPLA Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. You'll facilitate the procedural progression of patients to active therapy, acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews, managing outstanding requests, and ensuring compliance with REMS procedural requirements in a geography that includes Denver and Colorado, Montana, Idaho, Wyoming, South Dakota, Nebraska, New Mexico, and Utah.
What You'll Do:
• Educate and Support: Provide clinical and procedural education for the FINTEPLA REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs), office staff, and caregivers/patients.
• Build Partnerships: Establish and expand stakeholder relationships, helping HCP offices navigate the FINTEPLA post-referral REMS process to ensure compliance and patient safety.
• Resolve Issues: Proactively address procedural barriers and issues delaying therapy initiation, collaborating with broader teams to diagnose and resolve problems.
• Coordinate Care: Work with internal and external teams to strategically coordinate care at the local level, ensuring a smooth patient onboarding and treatment activation experience.
• Conduct Reviews: Perform patient case reviews with local HCPs, office staff, field teams, and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program.
• Deliver Training: Present and train stakeholders (neurology and ECHO offices) both in-person and via audio conferences, preparing materials, answering questions, and conducting follow-ups as needed.
• Provide Feedback: Offer regular feedback to internal teams to improve ONWARD and REMS processes, elevating the FINTEPLA patient journey.
• Travel: Be prepared to travel up to 80%, including overnight stays as necessary.
Who You'll Work With:
• Collaborate effectively with cross-functional partners, including Key Account Managers, specialty pharmacy partners, medical science liaisons, and others.
• Play a key role in strategic account management, addressing and solving stakeholder and caregiver needs in real-time.
Interested? For this role, we’re looking for the following education, experience, and skills
Minimum qualifications:
• Bachelor's degree required (BA/BS)
• Minimum of 2 years of Biotechnology/Biopharmaceutical account management or sales experience
Preferred qualifications:
• Master’s degree or other advanced degree
• Proven, documented track record of delivering consistent qualitative and quantitative results
• 2 years of rare/orphan drug experience is highly preferred or significant account management or sales experience in CNS/neuroscience
• Promoting products specific to CNS/neuroscience, including epilepsy
• Strong relationship building and clinical experience with the ability to clearly communicate complex processes
• Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience
• New product launch experience
• Specialty pharmacy and/or REMS experience
• Previous experience in other functions within the biopharmaceutical industry a plus (e.g. managed care, marketing, field sales, case management)
Salary range:
This position’s anticipated base salary range is 77,800-117,900 per year. The actual salary offered may also vary depending on the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other fact
Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com
Requisition ID: 89328
Recruiter: Kelly Dickinson
Hiring Manager: Jason Joseph
Talent Partner: Caroline Nolen
Job Level: SA4
Please consult HRAnswers for more information on job levels.
Salary : $77,800
