Industrial Operations & Maintenance Business Manager

Industrial Operations & Maintenance Business Manager

Join UCC Environmental, a leader in sustainable technology solutions:

Are you looking for a rewarding career in a progressive and well-run company? Do you have a passion for customer relationships and environmental innovation? If so, you might be the perfect fit for UCC Environmental, a company that offers Utility specific sustainable technology solutions to clients across the globe. UCC Environmental has a strong presence in North America and is expanding its sales channels in EMEA and Asia-Pacific regions. You will have the opportunity to work with a diverse and talented team and contribute to the company's growth and success. Read on to find out more about the role and how to apply.

The Industrial Operations and Maintenance Business Manager will serve as UCC’s lead for the business sales and operations aspects of its growing Operations and Maintenance business. This person will be the focal point for growing UCC’s O&M business from all aspects, Sales Development, Marketing, Execution, Process Management, and Business Strategy.  While having an entrepreneurial mindset, intimately leads direct reports and is the point person for supporting functions including Sales, Project Management, Finance and Field Operations teams to understand market equipment needs for primarily water / wastewater, but also air and solids strategic offering pillars of the business.  Current offerings include Outage / Maintenance Wash, and CCR Pond Remediation wastewater treatment and dewatering, temporary “bridge” systems, and long-term total managed care.  This division also supports the Design / Build / Own / Operate / Maintain (DBOOM) corporate offering.

Leads strategic discussions around establishing and executing business plans and strategy for the O&M Business.  Operates as the Sales Strategic Program Manager communicating strategy to the organization by ensuring Outside Sales Representatives, Sales Managers and Sales Engineers are aligned in the O&M strategic offering.  Coordinates with the Mobile Solutions Program Director on opportunities involving UCC mobile assets.  Works with Finance to ensure additional headcount requests are aligned with the financial business plan.  Develops and maintains an operator’s training program for internal and outsourced or capital system handover purposes.  Has experience in developing strategy for, building, leading, and growing a solution driven, value-add, and safe field operations division.

Phase 1 (Days 0-90) – Onboarding with UCC Environmental offerings, stakeholders, and processes.

Phase 2 (Days 90-on) – Advising on potential improvements to position UCC Environmental as a “best-in-class” operations and maintenance company and taking ownership of the business plan.

Primary Duties and Responsibilities:

• Define the O&M vision for revenue and market share growth.  Collaborate with Sales and Marketing to position the offering and forecast revenue.  Collaborate with Project Management / Contract Engineering, Mobile Solutions Business Manager, and Supplier Partners to develop a cost-competitive O&M Execution Model.
• Specific tactics include Analyze pricing structure, Determine Preferred Supplier or organic approach, Train current staff in O&M corporate processes and operations, evaluate need for additional resources, Train UCC Environmental Field Sales Representatives, Enhance and update marketing communications, Compile future Business Plans.
• Report to upper management status, successes, challenges, and metrics in a concise and consistent format.
• Collaborate effectively by facilitating communication and relationships between Sales, Field Engineering, Mobile Solutions, and other UCC teams to understand forecasted personnel needs.  Schedule and commit personnel for deployment.  Engage in site walk-downs and equipment mobilizations and demobilizations to understand needs and ensure Customer expectations are met.
• Manage UCC’s O&M personnel and Supplier Partners (if required) to ensure optimal technical and safe operations.  Hire, train, and continuously develop resources as needed.  Monitor operations teams to ensure success, mitigate system downtime, and create, measure, and reach critical site specific KPIs.
• Establish and continually improve O&M field processes with a focus on a zero-system downtime target, high safety integrity offering, and high resource utilization to ensure solid financial performance of the O&M Business.  Develop and Track metrics critical to the O&M business success.
• All other duties as assigned.

Education and Experience:

• Bachelor’s degree in Engineering/Business/ Supply Chain or equivalent experience
• Master’s degree in Business Administration preferred
• Experience (5 Years) as a Manager in Industrial Operations and Maintenance Business (Water/Wastewater Industry Preferred)
• Experience in Continuous Improvement/Lean or Process Development

Characteristics and Skills:

• Strong entrepreneurial mindset to optimize and grow an already successful O&M offering.
• Broad experience working in all things O&M, from marketing/sales to back-end corporate operations.
• Ability to thrive in a fast-paced, high pressure, deadline driven environment.
• Highly creative when solving complex problems.
• Excellent coaching skillset; team building and facilitation skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Financial acumen and familiar with basic accounting/ finance processes.
• Ability to prioritize tasks and to delegate them when appropriate. 
• Strong sense of urgency and ability to balance team activities and individual work.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of MS Office applications and ability to perform complex analytics in Excel.
• Proficient with Microsoft Office Suite or related software.
• Prior experience with Microsoft Dynamics, Prism and other analytics software preferred.

Essential Physical Abilities:

• Ability to sit or stand at a computer, or in a manufacturing environment, for 80% of the day
• Ability to travel up to 50% of the time
• Ability to perform sustained physical effort handling, moving loading and unloading components in/on/off pallets containers, crates etc.
• Ability to work in awkward and strained work positions that require physical agility.
• Requires the ability to lift up to 50 pounds.

Core Values and Beliefs

Must be aligned with Core Values and Beliefs that drive UCC’s existing corporate culture.

• People – we trust and invest in our people, unlocking their full potential and they always come first
• Teamwork – we respect others and create a collaborative working environment of inclusion and inspiration
• Integrity – we are truthful and respectful to customers, employees, community and suppliers
• Customer Satisfaction – we keep existing customers by delivering exceptional customer service
• Innovative –we encourage resourceful problem solving in the face of adversity

Compensation and Benefits

Base Pay Range:  $140,000 to $165,000 annual pay based on skills and experience

Benefits:             

• Insurance: Medical, Dental, Life, Disability, Employee Assistance Programs and Voluntary Options such as Vision, HSA, FSA (Medical, Dental, Vision and Dependent Care), Accident, Identity Theft, Legal coverage
• Retirement: 401(k) with up to 4% company match, Pre-Tax and Roth Options, and discretionary Annual Profit-Sharing contribution
• Time Off:10 days of Vacation, Vacation Purchase Plan up to 10 days purchased per year, 5 days of Sick and 10 Holidays, Parental Leave, FMLA
• Miscellaneous: Student Debt Assistance, Tuition Reimbursement, Certification and License Reimbursement, Personalized Professional Development Plans and Career Path Options.

How to Apply:

If interested in this position, please apply online via our website at https://uccenvironmental.com/careers/ and select Explore Current Openings to apply for this position online.

UCC Environmental is an Equal Opportunity Employer: Disability/Veteran. If you have difficulty applying for this job online, by e-mail, or need accommodation, please call us at 847-473-5900 and ask for Human Resources.

Qualifications

Salary : $140,000 - $165,000