Job Description
Job Description
Job Title : Scheduler
Reports To : The Scheduler position will report directly to the Clinic Manager.
Position Summary
To perform a variety of patient care activities to assist physicians and nursing personnel.
Responsibilities and Duties :
Patients – Administrative functions
- Schedules patient appointments via phone call, online appointment request and reschedules appointments due to template changes.
- Registers patient appointments and verifies insurance. Obtains insurance information does not verify insurance.
- Refers or triages patients to appropriate nursing staff.
- Adheres to HIPAA guidelines / regulations / annual HIPAA training.
- Receives communication from patients via the patient portal regarding appointment changes that are needed and to update demographic information.
Schedules patients for testing procedures.
Determines appropriate time / types of appointments and procedures.Assists with internal referrals to schedule appointment.Sends documentation to appropriate parties regarding patient care.Maintains effective business relations with patients, physicians, vendors, and other business professionals.
Resolves or appropriately refers questions, requests, and issues.Obtains and conveys information as needed.Performs other job-related duties as assigned.
Attends required staff meetings and in-services.Adheres to HIPAA guidelines / regulations / annual HIPAA training and other required training.Education
A high school education or GED.Work Experience
One to three years of similar or related experienceKnowledge
Knowledge of word processing and spreadsheet applications.Skills / Abilities
High call volume medical schedulingProficient computer skills.Excellent communication skillsSolid analytical, creative, and problem-solving abilities.Well organized.Able to work well independently.Able to assist, direct, and coordinate others.Attention to detail.Physical Requirements
Frequent sitting, standing, walking, grasping, carrying, and speaking; Occasional reaching, bending, and stooping; Frequent use of computer, keyboard, copier, and phone.Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.Work Environment
Environmentally controlled medical office environment : Work hours subject to office needs to ensure coverage during all hours of operation; Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.Benefits : Benefits Eligible
For more information on UCF Health benefits including cost go to : https : / / ucfhealth.com / careers /
